Subject: SDW 5066, Alcatel OXO, Compatibility
From: EPOS Global Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Wed, 19 Jan 2022 11:41:01 +0000

You are registered as a CC on this support request (196055). Reply to this email to add a comment to the request.

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Hamed Rahnama, Jan 19, 2022, 11:40 UTC (private)

**Ismael Zakaria**​

Please inform the customer that our device is not compatible with this Alcatel.

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Ismael Zakaria, Jan 14, 2022, 8:22 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: QUONEX
**Contact person**: Gerard Sorce
**Phone**: +33633525101
**Email**: [email-masked]
**Product name**: SDW 5066 SN 0171125789 FW 1.7.56
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Alcatel OXO version connect 040/040.001
**Issue**: Customer would like to know if possible to directly connect the SDW to the OXO and get calls without using a Desk Phone.
**Troubleshooting**: NA
**Current status**: L2 to test and confirm

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Ismael Zakaria, Jan 14, 2022, 8:12 UTC

Bonjour M. Sorce,

Merci d'avoir contacté le support technique EPOS. Votre ticket porte la **référence 196055**.

Nous verifions la compatibilité avec votre ALCATEL OXO et nous vous revenons au plus vite.
Vous recevrez un message avant 72h.

Nous vous souhaitons une agréable journée.

Cordialement,
Ismael Zakaria
Support Technique EPOS

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Ismael Zakaria, Jan 14, 2022, 8:08 UTC (private)

Gerard Sorce
[email-masked]
+33633525101

SDW 5066
SN 0171125789
FW 1.7.56
Alcatel OXO version connect 040/040.001

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Ismael Zakaria, Jan 14, 2022, 8:00 UTC (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/614d2755641a450b8d354073a30a5b15/recordings/0.mp3
Call duration: 632
Description:

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Ismael Zakaria, Jan 14, 2022, 7:41 UTC (private)

ring group :france_enterprise
contact number :  +33633525101
duration : 
status :

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