Subject: UI 20 BL USB, Alcatel IP desktop softphone, Settings
From: EPOS Global Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Mon, 10 Jan 2022 13:43:29 +0000

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Hamed Rahnama, Jan 10, 2022, 13:43 UTC (private)

**Ismael Zakaria**​

Please check below setting in EPOS Connect

 ![](https://eposaudio.zendesk.com/attachments/token/IaxoBCFna6cnUQ3K3ix11O118/?name=inline1417255984.png)

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Muhammad Ali, Jan 10, 2022, 10:50 UTC (private)

**Hamed Rahnama**​

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Ismael Zakaria, Jan 6, 2022, 12:48 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: SDIS58
**Contact person**: Maxence Viodet
**Email**: [email-masked]
**Product name**: UI 20 BL USB
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Alcatel IP desktop softphone v11.5.x or v12.x
**Issue**: Settings
**Troubleshooting**: NA
**Current status**: L2 if this should also work in plug in play on the Alcatel Softphone or there are settings that need to be checked.

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Ismael Zakaria, Jan 6, 2022, 12:45 UTC (private)

**_CASE SUMMARY_**

**Company Name**: SDIS58
**Contact person**: Maxence Viodet
**Email**: [email-masked]
**Product name**: UI 20 BL USB
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Alcatel IP desktop softphone v11.5.x or v12.x
**Issue**: Settings
**Troubleshooting**: NA
**Current status**: Checking with L2 if this should also work in plug in play

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!*** Maxence Viodet was not signed in when this comment was submitted. Learn more ***!

Maxence Viodet, Jan 6, 2022, 11:24 UTC

Hi,
We wants to use some UI20BL in our callcenter.
The light is correctly recognized by EPOS Connect software but we can't add our softphone.
We are using Alcatel IP desktop softphone (11.5.x or 12.x) but we don't see the softphone il list.
How can we connect UI20BL with our softphone ?
Thanks

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