Subject: DW 10 Phone/CEHS AL 01 , ALCATEL 8039, No call control
From: EPOS Global Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Tue, 21 Dec 2021 12:50:00 +0000

You are registered as a CC on this support request (190505). Reply to this email to add a comment to the request.

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CHOT RAPHAEL, Dec 21, 2021, 12:49 UTC

Bonjour,

Oui nous entamons le nécessaire pour retourner sur place avec le bon modèle de câble.

Je reviens vers vous si le problème persiste

Merci

Bien à vous

Raphael

Envoyé depuis mon appareil Galaxy

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Ismael Zakaria, Dec 21, 2021, 11:53 UTC (private)

**_NEXT ACTION Follow up_**

**What**: Customer to confirm the phone model
**Who**: Chot Raphael
**When**: 24/12/2021

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Ismael Zakaria, Dec 21, 2021, 11:53 UTC

Bonjour M. Raphael,

Nous esperons que vous allez a merveille. Avez vous recu notre message ?

Pouvez vous verifier si le modèle du téléphone fourni est bien correct ? Est ce que le modele du telephone n'est pas le modèle ALCATEL 8039s ?

En effet :

CEHS AL 01 est compatible avec ALCATEL 8039
CEHS AL 06 est compatible avec ALCATEL 8039S

Nous vous souhaitons une agréable journée.

Cordialement,
Ismael Zakaria
Support Technique EPOS

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Ismael Zakaria, Dec 16, 2021, 10:41 UTC (private)

**_NEXT ACTION_**

**What**: Customer to confirm the phone model
**Who**: Chot Raphael
**When**: 21/12/2021

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Ismael Zakaria, Dec 16, 2021, 10:40 UTC

Bonjour M. Raphael,

Merci d'avoir contacté le support technique EPOS. Votre ticket porte la **référence 190505**.

Nous verifions le problème avec le Alcatel.

Pouvez vous verifier si le modèle du téléphone fourni est bien correct ? Est ce que le modele du telephone n'est pas le modèle ALCATEL 8039s ?

En effet :

CEHS AL 01 est compatible avec ALCATEL 8039
CEHS AL 06 est compatible avec ALCATEL 8039S

Nous vous souhaitons une agréable journée.

Cordialement,
Ismael Zakaria
Support Technique EPOS

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Hamed Rahnama, Dec 16, 2021, 10:13 UTC (private)

**Ismael Zakaria**​

Please make sure if the user using ALCATEL 8039 or ALCATEL 8039S
CEHS AL 01 is compatible with ALCATEL 8039
CEHS AL 06 is compatible with ALCATEL 8039S

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Ismael Zakaria, Dec 15, 2021, 7:14 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: Private
**Contact person**: CHOT RAPHAEL
**Phone**: +32483498294
**Email**: [email-masked]
**Product name**: DW 10 Phone FW 182 / CEHS AL 01 / EPOS Connect v4.6.1.1521
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: ALCATEL 8039 version 4.11.32 32/071/001
**Issue**: Customer is getting ringtones, dial tone in the headset but is not able to pick calls or end calls using the link button. The headset is correct connected to the base station
Customer has many Alcatel phones but the issue occurs only on the model 8039.
Customer said he is sure that there is a compatibility issue as these days the problem was recurrent with the ALCATEL 8039.
**Troubleshooting**:
Reset the base station several times
DIP switches in MSH mode
ABC is on A
Tried to set phone mode on Epos connect
Firmware 153 updated to 182
PSTN is on MSH
Phone mode was on DHSG (Check all the possibilities Optipoint or Panasonic)
The headset works well with Alcatel 8028/8038 using CEHS AL 01 and on 8038s using CEHS CI 02.
Cross tested with different CEHS-AL 01 cable
**Current status**: L2 to advise

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Ismael Zakaria, Dec 14, 2021, 11:19 UTC (private)

Disposition: Successful Call
Recording URL: 
Call duration: 2037
Description: The headset shows a compatibility issue with ALCATEL 8039 using the CEHS AL 01.
We tested with 2 cables and it is still the same probleme.

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Ismael Zakaria, Dec 14, 2021, 11:02 UTC (private)

CHOT RAPHAEL
[email-masked]
0483498294

DW 10
ALCATEL 8039 /
CEHS AL 01
4.6.1.1521
5044460951096637
5043270950605378
153 updated to 182
PSTN is on MSH
Central version 32/071/001
Alcatel version 4.11.32
8038 IP tested with CEHS CI 02 works well

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Ismael Zakaria, Dec 14, 2021, 10:19 UTC (private)

ring group :france_enterprise
contact number :  +32483498294
duration : 
status :

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