Subject: RE: Vedr: SV: Vedr: SV: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]
From: EPOS Global Support <[email-masked]>
To: Ismael Zakaria <[email-masked]>, Tobias Jespersen <[email-masked]>, "Simon Ramsdal (SIRM)" <[email-masked]>
Date: Wed, 08 Dec 2021 13:56:13 +0000

Hello Simon,

Yes we will handle this directly.

Kind regards,

Heta Nyrhinen

On Wed, December 8 at 13:42, Simon Ramsdal (SIRM) wrote:

Generelt har vi en meget lille fejlrate, så det kommer ikke så meget bagpå mig 😃

[@BLR Sales Support](mailto:[email-masked])

Tobias has an ADAPT 660 which seems to miss the low frequency audio, like bass, deep tones.

Will you look into it ?

Jeudan is part of Demant so Local Sales haven’t been involved in this case, so could you fix the RMA directly with Tobias

Venlig hilsen / Best regards

Simon Ramsdal (SIRM)

Senior Account Manager, Denmark, Norway & Iceland, Global Sales, Enterprise Solutions

+45 2552 5902

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

https://www.eposaudio.com/

[eposaudio.com](https://www.eposaudio.com/) · Follow us here

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From: Tobias Jespersen <[email-masked]>

Sent: 8. december 2021 10:07

To: Simon Ramsdal (SIRM) <[email-masked]>

Subject: SV: Vedr: SV: Vedr: SV: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hej Simon,

Af de i alt 150 høretelefoner, så er det imponerende nok kun ene vi har fundet en fejl på.

Som du skriver mangler de dybe toner/lyde på højre øre.

Med venlig hilsen

Tobias Jespersen IT-Supportkonsulent

Jeudan A/S • Bredgade 30 • 1260 København K • [JEUDAN.DK](https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fjeudan.dk%2F&data=04%7C01%7Csirm%40eposaudio.com%7C2c5c79f9a516473661c308d9ba2a2314%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637745512413685875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ievv%2BG6n0qETEK1pZ2zzqXtcAYjs2KGOAqmAAVXJmbg%3D&reserved=0) • CVR.NR. 14246045

[email-masked] T +45 7010 6070 M +45 4199 2728

Vi behandler dine personoplysninger. Vores retningslinjer fremgår af vores persondatapolitik ([klik her](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jeudan.dk%2Fom-jeudan%2Fjeudan-koncernen%2Fpersondatapolitik%2F&data=04%7C01%7Csirm%40eposaudio.com%7C2c5c79f9a516473661c308d9ba2a2314%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637745512413695835%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=xcktSN4cLTq74VIAcmyFtQbv%2F3JtwV%2FyTNuOuezCBsI%3D&reserved=0)). Her kan du bl.a. læse om formålet med og det juridiske grundlag for vores behandling samt om dine rettigheder.

Fra: Simon Ramsdal (SIRM) <[email-masked]>

Sendt: 8. december 2021 10:03

Til: Tobias Jespersen <[email-masked]>

Emne: FW: Vedr: SV: Vedr: SV: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]

Hej Tobias

Hvor mange headsets har du problemer med? Bare en enkelt hvor speaker ikke virker ?

Venlig hilsen / Best regards

Simon Ramsdal (SIRM)

Senior Account Manager, Denmark, Norway & Iceland, Global Sales, Enterprise Solutions

+45 2552 5902

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: [email-masked] <[email-masked]> On Behalf Of Support

Sent: 8. december 2021 09:28

To: [email-masked]

Cc: Simon Ramsdal (SIRM) <[email-masked]>

Subject: Vedr: SV: Vedr: SV: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hej Tobias

Jeg har sat Simon Ramsdal fra EPOS på CC, da de er købt direkte hos dem, så skal han nok få det videre til de rette.

Fortsat god dag.

Med venlig hilsen

Jannik Ferré

--------------- Oprindelig meddelelse ---------------

Fra: Tobias Jespersen [[email-masked]]

Sendt: 08.12.2021 08.40

Til: [email-masked]

Emne: SV: Vedr: SV: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]

Hej Jannik,

Jeg tror de er blevet bestilt igennem Mette Lybecker.

Jeg fandt en mindre bestilling af de i alt 150 høretelefoner, som er bestilt over 6-7 omgange:

Høretelefonerne som der er tale om i denne sag, er ikke indbefattet i denne packing slip, men de er bestilt på samme måde.

Håber det kan hjælpe.

Med venlig hilsen

Tobias Jespersen

IT-Supportkonsulent

Jeudan A/S • Bredgade 30 • 1260 København K • [JEUDAN.DK]() • CVR.NR. 14246045

[email-masked] T +45 7010 6070 M +45 4199 2728

Vi behandler dine personoplysninger. Vores retningslinjer fremgår af vores persondatapolitik ([klik her](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jeudan.dk%2Fom-jeudan%2Fjeudan-koncernen%2Fpersondatapolitik%2F&data=04%7C01%7Csirm%40eposaudio.com%7C2c5c79f9a516473661c308d9ba2a2314%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637745512413745621%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=%2Ba4XHDHD3JvH4Pinnh8%2BGUCdslDmN8GXFU7D3C7XKo8%3D&reserved=0)). Her kan du bl.a. læse om formålet med og det juridiske grundlag for vores behandling samt om dine rettigheder.

Fra: [email-masked] <[email-masked]> På vegne af Support

Sendt: 8. december 2021 08:25

Til: Tobias Jespersen <[email-masked]>

Emne: Vedr: SV: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]

Hej Tobias

Jeg kan ikke finde det serienr. i vores system, så kan du oplyse mig om hvor du har købt det, så jeg måske kan finde det den vej?

Med venlig hilsen

Jannik Ferré

--------------- Oprindelig meddelelse ---------------

Fra: Tobias Jespersen [[email-masked]]

Sendt: 08.12.2021 08.05

Til: [email-masked]

Emne: SV: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]

Hej Jannik,

Beklager jeg ikke har vendt tilbage til dig før nu. Jeg opdagede tilfældigvis din mail i vores sikkerhedsfilter.

Jeg tror jeg allerede nævnte serienummeret i de oprindelige mail, men jeg har dobbeltjekket bag ørekoppen. Det skulle gerne være A00310 02041 01188.

Med venlig hilsen

Tobias Jespersen

IT-Supportkonsulent

Jeudan A/S • Bredgade 30 • 1260 København K • [JEUDAN.DK]() • CVR.NR. 14246045

[email-masked] T +45 7010 6070 M +45 4199 2728

Vi behandler dine personoplysninger. Vores retningslinjer fremgår af vores persondatapolitik ([klik her](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jeudan.dk%2Fom-jeudan%2Fjeudan-koncernen%2Fpersondatapolitik%2F&data=04%7C01%7Csirm%40eposaudio.com%7C2c5c79f9a516473661c308d9ba2a2314%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637745512413755585%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ftvIiEQEMzXZXuHKb6YEBzDkeLfFf4KvWBcHwegcOiQ%3D&reserved=0)). Her kan du bl.a. læse om formålet med og det juridiske grundlag for vores behandling samt om dine rettigheder.

Fra: [email-masked] <[email-masked]> På vegne af Support

Sendt: 7. december 2021 08:08

Til: Tobias Jespersen <[email-masked]>

Emne: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]

Hej Tobias

Jeg vil lige følge op på sagen.

Jeg vil høre om du har modtaget min mail?

Du må meget gerne sende det ind til os, så skal vi få kigget på det.

Dectel A/S

Hesselager 17

2605 Brøndby

Att: Service / sagsnr. 3920

Medvenlig hilsen

Jannik Ferré

--------------- Oprindelig meddelelse ---------------

Fra: Support [[email-masked]]

Sendt: 03.12.2021 14.46

Til: [email-masked]

Emne: Vedr: VS: Referral - Ticket ID 188466 [ ref:_00D5Jlkeg._5005JGwtu8:ref ]

Hej Tobias

Kan du oplyse mig serienummer på headsettet?

Det står bag ørepuden på den højre ørekop.

Med venlig hilsen

Jannik Ferré

--------------- Oprindelig meddelelse ---------------

Fra: Eposservice [[email-masked]]

Sendt: 03.12.2021 14.37

Til: [email-masked]

Emne: VS: Referral - Ticket ID 188466

Med venlig hilsen / Best Regards

Jannik Ferré

Teknisk Service Koordinator

Mail: [email-masked]

T: +45 43 22 66 89

M: +45 31 20 15 31

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God service går aldrig af mode!

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Fra: EPOS Global Support <[email-masked]>

Sendt: 3. december 2021 13:50

Til: Eposservice <[email-masked]>

Emne: Referral - Ticket ID 188466

Dear EPOS Audio Country Partner

We would like to forward an enquiry to you. The details are as follows:

Name: Tobias Jespersen

Country: DNK DENMARK

Telephone: +45 4199 2728

Email: [email-masked]

Enquiry: Customer has one headset over 150 with audio issue in one ear cup.

----------------------------------------------

Ismael Zakaria, Dec 3, 2021, 12:46 (private)

**_CASE SUMMARY_**

**Company Name**: JEUDAN

**Contact person**: Tobias Jespersen

**Email**: [email-masked]

**Product name**: Adapt 660

**Number of Products**: 1

**Sales Opportunity Size in Headsets**: 0

**Environment**: PC

**Issue**: No sound in one ear cup

**Troubleshooting**: NA

**Current status**: Over 150 headsets purchased only one is having this issue. Transferring to country partner

----------------------------------------------

---

Thank you for your help!

Best regards

EPOS Global Support

 Conversation ID: 9426fbe5-5437-11ec-b7b8-3fa09d10e918 9426fbe5-5437-11ec-b7b8-3fa09d10e918 7f8600d

Med venlig hilsen / Best regards

Jannik Ferré

Teknisk Servicekoordinator

Hotline 43226464

ref:_00D5Jlkeg._5005JGwtu8:ref

Med venlig hilsen / Best regards

Jannik Ferré

Teknisk Servicekoordinator

Hotline 43226464

Med venlig hilsen / Best regards

Jannik Ferré

Teknisk Servicekoordinator

Hotline 43226464

Med venlig hilsen / Best regards

Jannik Ferré

Teknisk Servicekoordinator

Hotline 43226464[Image removed by sender.]

Conversation ID: 9426fbe5-5437-11ec-b7b8-3fa09d10e918 9b512a15-582e-11ec-8a90-83fe1d80cf43 7f8600d