Subject: EPOS 30T, PC, Teams Button unresponsive
From: EPOS Global Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Tue, 07 Dec 2021 13:09:49 +0000

You are registered as a CC on this support request (188821). Reply to this email to add a comment to the request.

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Muhammad Ali, Dec 7, 2021, 13:09 UTC (private)

**Ismael Zakaria**​
Please write MS Teams version customer is using ?

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Ismael Zakaria, Dec 7, 2021, 11:25 UTC (private)

**_CASE SUMMARY_**

**Company Name**: SKY
**Contact person**: Darryl Eades
**Email**: [email-masked]
**Product name**: EPOS 30T / Old FW: 4.6.1.1521 / Actual FW 4.8.142
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC WINDOWS 10
**Issue**: Teams Button is unresponsive after firmware update. Customer is not able to invoke MS Teams and CORTANA and there is no LED showing on the Teams button.
**Troubleshooting**:
- Reset the headset and the dongle
- The issue is same using a BTD 800 USB-C and the BTD 800 USB
- MS Teams is selected as default softphone in EPOS CONNECT
**Current status**: Transferring to L2

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Ismael Zakaria, Dec 7, 2021, 11:14 UTC (private)

Ticket https://eposaudio.zendesk.com/agent/tickets/189049 will be closed as duplicate

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Ismael Zakaria, Dec 7, 2021, 11:11 UTC

Dear Darryl,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 188821** for your inquiry.

We are sorry to hear that you are experiencing problems with your SP 30T.

We are reviewing your request and we will update you soon.

We wish you a nice day!

Best regards,
Ismael Zakaria
EPOS Global Support

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Muhammad Ali, Dec 6, 2021, 18:02 UTC (private)

Please get the setup details from the customer
Assign ticket to me once you get the details

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!*** Darryl Eades was not signed in when this comment was submitted. Learn more ***!

Darryl Eades, Dec 6, 2021, 15:26 UTC

Hi, following the latest update today to 4.8.142, the teams button light is off on the device and when you press the button it no longer brings up Teams.

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