Subject: Tenant sign up notification for EPOS Manager
From: Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Fri, 03 Dec 2021 01:23:05 +0000

You are registered as a CC on this support request (186809). Reply to this email to add a comment to the request.

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Daisuke Murata, Dec 3, 2021, 1:23 UTC (private)

**_NEXT ACTION_**

**What**: Approved the registration request and provided manuals.
**Who**: Customer
**When**: 12/7

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Daisuke Murata, Dec 3, 2021, 1:22 UTC

Dear Bertero,

Thank you for talking to our agent yesterday.
We have separately approved your tenant registration request for EPOS Manager/On-premise version.

Please find the attached manual and guide for you reference.

If there should be anything, please let us know.

PS. We will close another case #186811

Thank you.
We wish you a nice day!

Best regards,
Daisuke Murata
EPOS Global Support

Attachment(s):
on-premises-manual-epos-manager_en_original.pdf - https://eposaudio.zendesk.com/attachments/token/Jtm8TxEgEm31So0hrXZf6yhjg/?name=on-premises-manual-epos-manager_en_original.pdfepos_manager_quick-guide_original.pdf - https://eposaudio.zendesk.com/attachments/token/bc7T60Jib1g1egsYlNVNzF0j3/?name=epos_manager_quick-guide_original.pdf

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Daisuke Murata, Dec 3, 2021, 1:16 UTC (private)

**Ismael Zakaria**​ thanks very much!

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Ismael Zakaria, Dec 2, 2021, 11:50 UTC (private)

Total Duration 140
Disposition : Successful Call
Description:    
URL:

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Ismael Zakaria, Dec 2, 2021, 11:45 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Bertero
**Email**: [email-masked]
**Product name**: Tenant sign up notification for EPOS Manager
**Issue**: Tenant sign up notification for EPOS Manager
**Troubleshooting**: NA
**Current status**: The tenant request is not for PROMEO. PROMEO is one of the client who has ordered recently more than 300 headsets.
The new tenant is for the reseller himself who is Now using EPOS devices in his company (40 headsets) and preferred to get a separate Tenant.

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Grace Boussi, Dec 2, 2021, 11:31 UTC (private)

Duplicate ticket was closed #188213 the CX request a call back

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Ismael Zakaria, Dec 2, 2021, 7:53 UTC (private)

Total Duration 47
Disposition : Attempting Contact
Description:  The customer is not available. I left a voice message  
URL:

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Daisuke Murata, Dec 1, 2021, 1:29 UTC (private)

**Ismael Zakaria**​
Hi Ismael, sorry for the trouble but could you please call this French customer as he's unresponsive?
We have received a tenant request, but it was duplicated. Another case is #186811.

Please ask him which request is the correct one.

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Daisuke Murata, Dec 1, 2021, 1:22 UTC

Good day to you, Bertero.

This is a kind reminder.
Could you please clarify your request and reply to us?

Thank you.

We wish you a nice day!

Best regards,
Daisuke Murata
EPOS Global Support

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Daisuke Murata, Nov 25, 2021, 8:11 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Bertero
**Email**: [email-masked]
**Product name**: Tenant sign up notification for EPOS Manager
**Issue**: Tenant sign up notification for EPOS Manager
**Troubleshooting**:
**Current status**:

Tenant request for EM/on-premise version, but received a very similar request from the same customer and it may be duplicated with #186811.

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Daisuke Murata, Nov 25, 2021, 8:06 UTC

Dear Bertero,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 186809** for your inquiry.

Bertero, thank you for your inquiry.
Allow us to reconfirm with you if this request is for tenant name: PROMEO (users 200-499), as we have also received a similar request from you. Appreciate if you could specify the request.

Thank you.

We wish you a nice day!

Best regards,
Daisuke Murata
EPOS Global Support

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EPOS Software Support, Nov 24, 2021, 20:10 UTC

 ![](https://update.eposstorage.com/emailtemplates/sennheiser-logo.png)

Dear Support Team,

A new tenant has signed up to use the EPOS Manager Tool.

 Company : Global Partner

 Tenant : Global Partner

 No. Of Users : 1-199

 Firstname : Florent

 Lastname : Bertero

 Email : [email-masked]

 Phone : 0641667507

 Country : France

 Time Zone : (GMT+01:00)Central European Standard Time

 Solution : OnPremises

 Message : Hi I wish to subsribe to Epos Manager in order to deploy Epos Connect through my company. Rgds Florent Bertero

Kind regards,
 EPOS Manager

 ![](https://u2660700.ct.sendgrid.net/wf/open?upn=vYOFcFcRTc0-2FH00KMdzDBWModvDaFfW3TEulrsrIBvE7bt2qkpOXjrnK4t31zd9USJJU7HDK3JrUML3W7lRjbNychIBxNy4MSr9j6JOd28fyOMKRtOXdkC1GAw2r5T48aMoJu0EeAniXVNw-2Bvq7MupU7FpclPoYwI9Uf0qwh98SeWLta3h0mEg1eqnvcB9mwQuE4K8LM-2Fa5VpM03fDoifww4pAhUFAVQYnu2xMYSh80-3D)

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