Subject: Re: Missed Chat - EPOS
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Sebastian <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, bharat bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, GRACE <[email-masked]>, Ismail <[email-masked]>, Josie Lau <[email-masked]>, Marika Fujita <[email-masked]>, Md Modassir Hassan <[email-masked]>, Rosette Modiri <[email-masked]>, Shivangi Bhattacharya <[email-masked]>, Taha Amir <[email-masked]>, Tudor Alexandru <tudor.al
Date: Thu, 25 Nov 2021 09:00:52 -0700 (MST)

Hello Pritish, 

Thank you for sharing the report. Upon checking the EMEA tickets, I noticed that agent had joined the chat but they didn't send the first respond. Also, we encountered internet issues once and I informed you. However, moving forward, we will be more careful and will join the chat as soon as it get assigned. 

Best Regards, 
Pravesh Singh 

From: "Pritish Nandi" <[email-masked]> 
To: "Sebastian" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Bharat Bhattacharya" <[email-masked]>, "bharat bhushan" <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Ismail" <[email-masked]>, "Josie Lau" <[email-masked]>, "Marika Fujita" <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Taha Amir" <[email-masked]>, "Tudor Alexandru" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, November 25, 2021 5:10:28 PM 
Subject: Missed Chat - EPOS 

Hi Team, 

While checking reports I found that we have 6 missed chats in EPOS (Gaming and Enterprise) for Nov 2021. 

Can you please advise why would that be as this is very serious? 

1 missed in APAC (Marika/Josie/Bharat) 

4 missed in EMEA (Ismael/Pravesh/Sebastian/Tudor/Denisa/Grace/Rosette/Ritesh) 

2 Missed in US (AJ/Shivangi/Modassir) 

Regards, 
Pritish Nandi