Subject: Adapt 660, Battery lifetime
From: EPOS Global Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Wed, 17 Nov 2021 05:33:59 +0000

You are registered as a CC on this support request (184919). Reply to this email to add a comment to the request.

----------------------------------------------

Rosette Modiri, Nov 17, 2021, 5:33 UTC (private)

https://eposaudio.zendesk.com/agent/tickets/184913, closed as duplicate

----------------------------------------------

Ismael Zakaria, Nov 16, 2021, 7:31 UTC (private)

**_CLOSING STATEMENT_**

**Problem**: Customer is asking what is the lifetime (in Years) of the battery
**Solution**: Informed that it depends on how often and heavily a customer uses the device. Informed that there is a battery available as spare part

Closing case.

----------------------------------------------

Ismael Zakaria, Nov 16, 2021, 7:24 UTC

Dear Jerry,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 184919** for your inquiry.

Please know that there is no specific battery lifespan for the battery. It depends on different factors, how it is used, how it is maintained and charged, the temperature, how often and heavily you use the device, and other factors.

It usually should last more than what the warranty covers; 2 years. We also have a replacement battery available in case you have a defective battery.

We hope this answer your question.

We will close this ticket for now.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number 1 800 895 7412

We wish you a nice day!

Best regards,
Ismael Zakaria
EPOS Global Support

----------------------------------------------

Daisuke Murata, Nov 16, 2021, 2:32 UTC (private)

**Ismael Zakaria**​
Hi Ismael,

Please be careful when you get back to the customer. Suggest you not to provide anything specific as It does depend on how often and heavily a customer uses the device. It usually should last more than what the warranty covers; 2 years, though. We also have a replacement battery available, so if it should run out right after 2 years a customer could also purchase the same.

----------------------------------------------

Ismael Zakaria, Nov 15, 2021, 15:32 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: Private
**Contact person**: Jerry Handloff
**Phone**: +12158138877
**Email**: [email-masked]

**Product name**: Adapt 660
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Customer is asking what is the lifetime (in Years) of the battery
**Troubleshooting**: NA
**Current status**: Checking battery lifetime of Adapt 660 with L2.

----------------------------------------------

Pravesh Singh, Nov 15, 2021, 15:29 UTC (private)

email added: [email-masked]

----------------------------------------------

Ismael Zakaria, Nov 15, 2021, 15:24 UTC (private)

**_CASE SUMMARY_**

**Company Name**: Private
**Contact person**: Jerry Handoff
**Email**: [email-masked]
**Product name**: Adapt 660
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Customer is asking what is the lifetime (in Years) of the battery
**Troubleshooting**: NA
**Current status**: Checking with L2

----------------------------------------------

Ismael Zakaria, Nov 15, 2021, 15:10 UTC (private)

Disposition: 
Recording URL: https://epos.mytalkdesk.com/interactions/759a8346337f4c5baeddeeca6c349c19/recordings/0.mp3
Call duration: 622
Description:

----------------------------------------------

Ismael Zakaria, Nov 15, 2021, 14:53 UTC (private)

ring group :english_enterprise
contact number :  +12158138877
duration : 
status :

--------------------------------
This email is a service from EPOS Enterprise.

[WGGGO9-K6PX]