Subject: Adapt 660, Battery lifetime
From: EPOS Global Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Tue, 16 Nov 2021 02:32:43 +0000

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Daisuke Murata, Nov 16, 2021, 2:32 UTC (private)

**Ismael Zakaria**​
Hi Ismael,

Please be careful when you get back to the customer. Suggest you not to provide anything specific as It does depend on how often and heavily a customer uses the device. It usually should last more than what the warranty covers; 2 years, though. We also have a replacement battery available, so if it should run out right after 2 years a customer could also purchase the same.

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Ismael Zakaria, Nov 15, 2021, 15:32 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: Private
**Contact person**: Jerry Handloff
**Phone**: +12158138877
**Email**: [email-masked]

**Product name**: Adapt 660
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Customer is asking what is the lifetime (in Years) of the battery
**Troubleshooting**: NA
**Current status**: Checking battery lifetime of Adapt 660 with L2.

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Pravesh Singh, Nov 15, 2021, 15:29 UTC (private)

email added: [email-masked]

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Ismael Zakaria, Nov 15, 2021, 15:24 UTC (private)

**_CASE SUMMARY_**

**Company Name**: Private
**Contact person**: Jerry Handoff
**Email**: [email-masked]
**Product name**: Adapt 660
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Customer is asking what is the lifetime (in Years) of the battery
**Troubleshooting**: NA
**Current status**: Checking with L2

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Ismael Zakaria, Nov 15, 2021, 15:10 UTC (private)

Disposition: 
Recording URL: https://epos.mytalkdesk.com/interactions/759a8346337f4c5baeddeeca6c349c19/recordings/0.mp3
Call duration: 622
Description:

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Ismael Zakaria, Nov 15, 2021, 14:53 UTC (private)

ring group :english_enterprise
contact number :  +12158138877
duration : 
status :

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