Subject: Urgent !!! Observations
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattach
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 6 Nov 2021 03:55:28 -0700 (MST)

Hi Team, 

I have been finding it difficult to believe that even after so much stress on callbacks we are still not doing the basics: 

* No callback attempts, we are still sending emails without calling customers 
* Not doing basic troubleshooting steps and escalating for RMA (Gaming and Enterprise) 
* No OB or IB call notes in tickets 
* Not asking for phone numbers 
* Left-hand details not filled correctly 
* Case summary format is still incorrect even after so much feedbacks 

This is high time now and I would start issuing warning letters to the people who are not adhering to the basics which are taught every day. If there is no improvement even after that then we would impose a financial penalty on every single mistake as this is affecting the customers and the project tremendously. 

Regards, 
Pritish Nandi