Subject: NEC G277/G577 Compatibility
From: EPOS Global Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Wed, 13 Oct 2021 07:28:13 +0000

You are registered as a CC on this support request (177521). Reply to this email to add a comment to the request.

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Hamed Rahnama, Oct 13, 2021, 7:28 UTC (private)

**Ismael Zakaria**​

We don't have this model in the LAB and based on my research it only can be connected to the Bluetooth HS however we have no idea if can fully function with the call control.

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Ismael Zakaria, Oct 7, 2021, 7:15 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: ATIS
**Contact person**: Bert Toussaint
**Phone**: +31203582510
**Email**: [email-masked]
**Product name**: NEC G277/G577 Compatibility
**Number of Products**: 0
**Sales Opportunity Size in Headsets**: 1
**Issue**: NEC G277/G577 Compatibility
**Troubleshooting**:
**Current status**: NEC G277/G577 DECT handsets were newly release by NEC so not in the compatibility guide. They accept USB-C and Bluetooth connectivity. JABRA's headsets are not compatible.
Do we have compatibility information for EPOS headsets ?

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Ismael Zakaria, Oct 7, 2021, 7:14 UTC

Dear Bert,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 177521** for your inquiry.

We will verify if we have any details about this new handset and will advise you further.

You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +31 (0) 2080 80956

We wish you a nice day!

Best regards,
Ismael Zakaria
EPOS Global Support

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Ismael Zakaria, Oct 7, 2021, 7:13 UTC (private)

**_CASE SUMMARY_**

**Company Name**: ATIS
**Contact person**: Bert Toussaint
**Phone**: +31203582510
**Email**: [email-masked]
**Product name**: NEC G277/G577 Compatibility
**Number of Products**: 0
**Sales Opportunity Size in Headsets**: 1
**Issue**: NEC G277/G577 Compatibility
**Troubleshooting**:
**Current status**: NEC G277/G577 DECT handsets were newly release by NEC so not in the compatibility guide. They accept USB-C and Bluetooth connectivity. JABRA's headsets are not compatible.
Do we have compatibility information for EPOS headsets ?

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Bert Toussaint, Oct 6, 2021, 13:55 UTC

Hello support,

NEC has a new handset, with a ‘female to mail USB-C’ connection cable for connecting a headset on the USB-C of the handset. This adapter cable is braking. Does one of the Epos, USB-C headsets work on this handset ? The Jabra’s do not seem to work…

![IP DECT Handsets | Krachtige Draadloze Handsets](https://eposaudio.zendesk.com/attachments/token/lYUSbCzSbYJxo8GT7wPP7HBdl/?name=image001.jpg)

Met vriendelijke groet/ Cordialement/ Mit freundlichen Grüssen/ Best regards,

![](https://eposaudio.zendesk.com/attachments/token/Z1yfs9mYvu8bJoyZ1VvvnmxTV/?name=image002.jpg)

**Bert Toussaint** |**Technical Support**
+31 20 358 25 10 |  |Webshop
Schipholweg 321 | 1171 PL | BADHOEVEDORP
[email-masked] |WebMeeting

  ![](https://eposaudio.zendesk.com/attachments/token/5ntKFXgFC7bz6NofBo4OVOyUz/?name=image003.png)   ![](https://eposaudio.zendesk.com/attachments/token/yqvspHhUffzme5uxrnUkOSYwV/?name=image004.jpg)

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