Subject: FW: French agent
From: "Innocent Bohui (INBO)" <[email-masked]>
To: Ismail Lsm <[email-masked]>
Date: Mon, 27 Sep 2021 06:41:09 +0000

Best regards​​
Innocent Bohui
Technical Support Specialist
[email-masked]<mailto:[email-masked]>
+45 5618 0378
+45 2552 5894
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Innocent Bohui (INBO)
Sent: Monday, September 27, 2021 8:34 AM
To: Ismael Zakaira <[email-masked]>
Subject: FW: French agent

FYI!

Best regards​​
Innocent Bohui
Technical Support Specialist
[email-masked]<mailto:[email-masked]>
+45 5618 0378
+45 2552 5894
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
​  <https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio?lang=da>   <https://www.linkedin.com/company/eposaudio/mycompany/>   <https://www.instagram.com/eposaudio/>

From: Innocent Bohui (INBO)
Sent: Wednesday, September 15, 2021 10:58 PM
To: Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>
Subject: RE: French agent

Hi,

  *   High profile customers in French market
            Already received ,  and  for corporate’s issue put  the Sales man involved in CC
            Gsf, Dealtis, Sagem , yamatek, actuelburo, Cyrtel , Unimedia  Orange and corporate email address

  *   How to handle when there is a High-profile customer involved

Keep the EPOS person informed ,

               Add  the sales in  CC, Ticket start by Company name

Keep the ticket updated  with 24 hrs

Escalate to L2 team (High profile customers)

Etc.

  *   French Salespeople names
              Mounia Khalladi (MOKD) [email-masked]<mailto:[email-masked]>
              Teddy Guillet (TGUI) [email-masked]<mailto:[email-masked]>
              Charlene Sippel (CSIP) [email-masked]<mailto:[email-masked]>
              Saadi Benbouriche (SDBE) [email-masked]<mailto:[email-masked]>
              Julien Pereron (JUER) <[email-masked]<mailto:[email-masked]>>

  *   Any other hint, trick and point to be taught

             EPOS Customer Service FR [email-masked]<mailto:[email-masked]>  or Rose Marie Gaiao (ROAG) <[email-masked]<mailto:[email-masked]>
              Phone: ??

Best regards​​
Innocent Bohui
Technical Support Specialist
[email-masked]<mailto:[email-masked]>
+45 5618 0378
+45 2552 5894
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
​  <https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio?lang=da>   <https://www.linkedin.com/company/eposaudio/mycompany/>   <https://www.instagram.com/eposaudio/>

From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 1:32 PM
To: Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>
Subject: FW: French agent

Hi Innocent,

I am going to arrange a meeting for you and Ismael to align on the following matters.

  *   High profile customers in French market
  *   How to handle when there is a High-profile customer involved

Keep the EPOS person informed

Keep the ticket updated

Escalate to L2 team

Etc.

  *   French Salespeople names
  *   Any other hint, trick and point to be taught

Thank you!

Best regards​​
Sara Aknooni
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 1:09 PM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; abhishek kumar <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: Re: French agent

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

He had only 10 tickets from Gaming so those are distributed and he was updated on the new developments.

He is happy to help and learn something new.

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "abhishek kumar" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 4:17:36 PM
Subject: Re: French agent

Hi Sara,

Sure will do that now.

You can send a meeting invite to Ismael for the discussion. I will speak to him now.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "abhishek kumar" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 3:54:24 PM
Subject: French agent

Hi Pritish,

Innocent has decided to pursue another opportunity outside EPOS,
His last day of working is 24th Sep.
We have started seeking a replacement for him, but we might face some challenges until we recruit the headcount.
As an interim solution, we need Ismael to work closely with Christopher and Hamed to translate, call and handle French L2 cases also being more involved in troubleshooting.
That means we need to give all his Gaming tickets to Grace and Rosette and schedule a meeting with him and Innocent to receive the key info about EPOS people, important cases and customers and another meeting with EMEA team and Ismael for alignment.

Please let me know if you have any comments.

Best regards​​
Sara Aknooni
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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