Subject: Daily Report - 20/09/2021
From: Pritish Nandi <[email-masked]>
To: Ismail Lsm <[email-masked]>, "Pravesh Singh" <[email-masked]>, Arjun Hurry <[email-masked]>, Marika Fujita <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Rosette Modiri <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, Sebastian <[email-masked]>, "Levente Szabo" <[email-masked]>, Bharat Bhushan <[email-masked]>, Josie Lau <[email-masked]>, "Denisa Alexandra . Magda"
Date: Tue, 21 Sep 2021 00:34:45 -0700 (MST)

Hi All, 

PFB the daily report for yesterday. 

		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Dipanshu Sharma 	0 	12 	30 	22 	7 	10 	5 	3 			37 	NO Data 	0:20:15 	6:24:08 	0:41:33 	0:00:00 	1:33:34 	8:59:30 	P 	3.00 	5 	62 	0 	62 	5 	0 	0 
Josie Lau 	0 	5 	11 	14 	2 	2 	2 	2 			18 	2:40:02 	4:32:19 	0:00:13 	0:28:16 	0:12:58 	7:53:48 	P 	3.00 	1 
Marika Fujita 	23 	4 	30 	44 	15 	5 	3 	5 			52 	0:01:46 	7:22:26 	0:45:00 	0:00:33 	0:49:46 	8:59:31 	P 	4.12 	25 
Anupam Tiwari 	0 	9 	24 	15 	9 	4 	5 	6 	2 	0:51:00 	26 	0:04:36 	5:21:41 	0:11:46 	0:30:49 	1:59:38 	8:59:30 	P 	4.67 	6 
Shivangi Bhattacharya 	0 	8 	20 									#N/A 						A 	3.00 	2 
Grace Boussi 	0 	21 	19 	36 	12 	4 	16 	4 	4 	0:12:00 	60 	0:11:11 	6:11:55 	1:21:14 	0:07:14 	0:55:34 	8:59:08 	P 	4.50 	8 
Denisa Magda 	0 	39 	15 	27 	5 	0 	9 	7 			36 	0:22:14 	3:57:05 	0:09:27 	0:06:36 	0:26:48 	5:02:10 	P 	3.14 	7 
Ismael Zakaria 	0 	5 	20 	34 	11 	5 	5 	1 	2 	0:16:00 	46 	0:20:43 	5:29:59 	1:03:25 	0:11:33 	1:37:55 	8:59:35 	P 	4.88 	8 
Rosette Modiri 	0 	25 	17 									0:00:00 	0:00:00 	0:00:00 	9:00:00 	0:00:00 	9:00:00 	A 	3.33 	3 
Levente Szabo 	0 	23 	23 	30 	5 	7 	12 	2 			49 	0:33:17 	4:13:51 	0:29:28 	0:00:00 	1:21:37 	6:38:13 	P 	4.25 	12 
Sebastian Coldea 	0 	19 	26 	33 	11 	9 	4 	0 			46 	0:16:49 	6:40:45 	1:03:29 	0:04:18 	0:54:16 	8:59:37 	P 	4.22 	9 
AJ Hurry 	0 	4 	27 	24 	10 	7 	5 	0 	1 	0:08:00 	37 	0:22:02 	6:03:58 	1:31:40 	0:00:00 	0:54:40 	9:00:20 	P 	4.50 	6 
Bharat Bhushan 	0 	17 	26 	32 	7 	2 	9 	5 	2 	0:34:00 	45 	0:36:23 	5:31:29 	1:13:44 	0:05:09 	0:58:34 	8:59:19 	P 	4.58 	12 
Md Modassir Hassan 	0 	7 	23 	28 	11 	4 	10 	0 			42 	0:52:15 	6:12:14 	1:00:14 	0:01:09 	0:55:20 	9:01:12 	P 	4.13 	8 
Pravesh Singh 	0 	1 	21 	30 	14 	3 	30 	4 	3 	0:34:00 	66 	0:10:34 	5:54:45 	0:44:07 	0:00:47 	1:34:33 	8:58:46 	P 	4.68 	19 
Aparna Jain 	0 	34 	214 	63 	25 								P 	5.00 	1 
Daniele Castiglioni 	13 	45 	171 	55 	15 	0 	1 	0 			56 	P 	4.50 	10 

Regards, 
Pritish Nandi