Subject: Daily Report - 15/09/2021
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette M
Cc: Abhishek Kumar <[email-masked]>
Date: Thu, 16 Sep 2021 07:20:16 -0700 (MST)

Hi All, 

PFB the Daily report. 

15/09/2021 																										
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Dipanshu Sharma 	6 	39 	29 	7 	4 	9 	1 			42 	No Data 	0:05:59 	6:58:45 	1:25:16 	0:00:23 	1:04:45 	9:35:08 	P 	2.00 	3 	39 	1 	38 	7 	NA 	

NA 
Josie Lau 	3 	10 	14 	2 	2 	5 	0 			21 	2:04:12 	2:53:05 	3:44:39 	0:00:00 	0:15:10 	8:57:06 	P 	3.00 	1 
Marika Fujita 	9 	18 	31 	14 	9 	1 	1 	1 	0:17:00 	42 	0:01:17 	6:48:09 	0:29:07 	0:10:35 	1:13:44 	8:59:52 	P 	3.87 	15 
Anupam Tiwari 	21 	13 	0 	0 	0 	0 	0 										A 	4.33 	3 
Shivangi Bhattacharya 	13 	10 	3 	2 	0 	0 	0 			3 	0:11:53 	5:59:09 	0:54:29 	0:58:41 	0:55:17 	8:59:29 	P 		
Grace Boussi 	10 	29 	17 	3 	4 	7 	1 	4 	1:00:00 	32 	0:08:32 	5:44:58 	0:54:52 	0:05:15 	1:05:52 	8:59:29 	P 	5.00 	6 
Denisa Magda 	34 	25 	13 	5 	1 	2 	0 			16 	0:06:02 	3:25:49 	0:15:33 	1:06:33 	0:05:54 	4:59:51 	P 	3.75 	4 
Ismael Zakaria 	7 	26 	10 	0 	7 	5 	2 	2 	1:05:00 	24 	0:29:26 	2:51:36 	2:58:53 	0:05:18 	1:29:14 	8:59:27 	P 	4.75 	4 
Rosette Modiri 	16 	26 	11 	2 	5 	11 	2 			27 	0:06:16 	6:16:32 	0:58:47 	0:03:34 	1:34:17 	8:59:26 	P 	3.33 	3 
Levente Szabo 	20 	22 	8 	6 	7 	1 	3 	2 	0:36:00 	18 	0:14:44 	6:41:39 	0:51:02 	0:10:01 	0:26:05 	8:59:31 	P 	4.11 	9 
Sebastian Coldea 	14 	31 	20 	4 	4 	8 	5 			32 	0:13:07 	6:35:14 	1:24:10 	0:05:16 	0:41:33 	8:59:20 	P 	4.22 	9 
AJ Hurry 	5 	20 	18 	5 	7 	7 	1 			32 	0:41:58 	4:11:59 	1:10:17 	0:01:24 	2:08:37 	8:14:15 	P 	4.40 	5 
Bharat Bhushan 	15 	22 	9 	2 	1 	10 	5 			20 	0:33:05 	6:07:43 	0:44:55 	0:00:00 	1:33:45 	8:59:28 	P 	4.38 	8 
Md Modassir Hassan 	0 	28 	9 	6 	7 	13 	1 			29 	0:42:53 	5:35:22 	1:21:20 	0:01:12 	1:18:49 	8:59:36 	P 		
Pravesh Singh 	12 	22 	15 	5 	9 	25 	1 	1 	0:08:00 	50 	0:17:46 	5:41:40 	0:54:12 	0:03:32 	1:54:05 	8:59:15 	P 	4.87 	15 

Regards, 
Pritish Nandi