Subject: Re: URGENT!!! Reseller/Distributor - Reporting and Hardware/Software issues
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Sebastian <[email-masked]>, Arjun Hurry <[email-masked]>, Dheeraj Tripathi <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, bharat bhushan <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, GRACE <[email-masked]>, Ismail <[email-masked]>, Jiaojia Chen <[email-masked]>, Levente Szabo <[email-masked]>, Marika Fujita <[email-masked]>, Md Modassir Hassan <[email-masked]>, Rosette Modiri <
Date: Wed, 1 Sep 2021 10:55:21 -0700 (MST)

Noted with thanks! 

From: "Arjun Hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, September 1, 2021 9:19:58 PM 
Subject: Re: URGENT!!! Reseller/Distributor - Reporting and Hardware/Software issues 

Noted 

From: "Pritish Nandi" <[email-masked]> 
Cc: "Abhishek Kumar" <[email-masked]> 
Sent: Tuesday, 31 August, 2021 17:41:48 
Subject: URGENT!!! Reseller/Distributor - Reporting and Hardware/Software issues 

Hi Team, 

Please be vigilant on tickets where resellers or distributors are reporting issues with the Hardware/Software of the product: 

For Example: 

1. Cable peeling off 
2. Broken product from a certain angle opr joint 
3. Poor Quality mateiral of Earpads/headhand etc 
4. FW Update bricking the product 
5. Certain feature are lost when updating the HS 
6. Any specific issue after FW update 
7. Any other issues 

Where the they report that the issue is not limited to one product and the qty is more than 1, we should escalate those cases to L2 without a second thought. 
If we have the phone number available then we should call them ton gather all info. If they say they will provide the information after sometime then we should escalate to L2 and L2 can collect what they need. 

PLEASE TREAT THIS VERY CRITICAL 

Regards, 
Pritish Nandi