Subject: Daily Report - 25/08/2021
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhushan <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Praves
Cc: Abhishek Kumar <[email-masked]>
Date: Thu, 26 Aug 2021 03:12:29 -0700 (MST)

Hi All, 

PFB the daily report. 

People who are below 4.00 score in CSAT please focus and try to get as many CSAT as possible. We have to make sure we close this month above 4.00 for Gaming. 

25/08/2021 																										
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Anupam Tiwari 	8 	20 	37 	19 	4 	12 	2 	1 	0:24:00 	54 	DSAT AUDITS 	0:07:03 	6:09:15 	0:17:55 	0:00:00 	1:57:23 	8:31:36 	P 	4.63 	8 	61 	0 	98 	7 	0 	
Jessica Chen 	4 	11 	8 	2 	0 	3 	2 	1 	0:09:00 	12 	0:02:13 	1:57:03 	0:00:10 	0:00:02 	0:13:27 	2:12:55 	P 	5.00 	1 
Marika Fujita 	18 	17 	53 	31 	7 	1 	5 	1 	0:02:00 	62 	0:01:49 	7:41:13 	0:29:13 	0:00:00 	0:43:19 	8:57:34 	P 	4.34 	29 
Dipanshu Sharma 	10 	31 	44 	9 	5 	17 	6 	1 	0:08:00 	67 	0:53:07 	4:38:59 	0:50:42 	0:00:00 	2:28:25 	8:59:13 	P 	4.50 	10 
Grace Boussi 	29 	23 	23 	5 	4 	4 	1 	2 	1:05:00 	33 	0:01:43 	6:15:33 	0:55:06 	0:00:00 	0:42:12 	8:59:34 	P 	4.50 	10 
Dheeraj Tripathi 	4 	25 	24 	6 	1 	6 	9 	1 	0:04:00 	32 	0:07:35 	7:02:47 	0:38:12 	0:00:00 	1:06:38 	8:59:12 	P 	3.50 	12 
Ismael Zakaria 	25 	18 	28 	16 	6 	10 	3 	2 	0:57:00 	46 	0:21:33 	5:14:37 	1:07:41 	0:06:02 	0:55:35 	8:42:28 	P 	4.10 	10 
Rosette Modiri 	14 	24 	25 	8 	2 	14 	6 	2 	0:36:00 	43 	0:05:09 	6:08:28 	1:03:15 	0:00:00 	0:54:46 	8:47:38 	P 	4.88 	8 
Levente Szabo 	9 	29 	24 	2 	4 	4 	0 	1 	0:17:00 	33 	0:24:07 	6:34:36 	0:54:54 	0:01:15 	0:47:42 	8:59:34 	P 	4.19 	16 
Sebastian Coldea 	6 	32 	19 	10 	4 	4 	3 	0 	0:00:00 	27 	0:11:31 	6:50:36 	1:15:23 	0:00:00 	0:39:23 	8:56:53 	P 	4.44 	9 
Sebastian Dumitru Macriniuc 	15 	18 	27 	5 	7 	2 	1 	0 	0:00:00 	36 	0:05:16 	7:11:51 	0:54:34 	0:00:00 	0:47:38 	8:59:19 	P 	3.38 	16 
AJ Hurry 	5 	29 	27 	0 	10 	2 	0 	0 	0:00:00 	39 	0:23:31 	5:39:00 	0:59:23 	0:12:29 	1:36:01 	8:50:24 	P 	3.57 	7 
Bharat Bhushan 	7 	26 	28 	0 	3 	4 	1 	0 	0:00:00 	35 	0:14:27 	7:03:42 	0:28:59 	0:00:00 	1:13:22 	9:00:30 	P 	4.43 	7 
Md Modassir Hassan 	15 	25 	24 	0 	4 	7 	0 	0 	0:00:00 	35 	0:37:46 	6:21:24 	0:33:40 	0:00:00 	1:25:53 	8:58:43 	P 	3.80 	5 
Pravesh Singh 	5 	30 	33 	0 	5 	15 	1 	1 	0:14:00 	54 	0:19:07 	6:13:02 	1:11:17 	0:10:30 	0:58:50 	9:06:46 	P 	4.67 	15 

Regards, 
Pritish Nandi