Subject: Daily Workload and Productivity - 24/08/2021
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhushan <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Praves
Cc: Abhishek Kumar <[email-masked]>
Date: Wed, 25 Aug 2021 06:34:41 -0700 (MST)

Hi All, 

PFB the daily report. 

24/08/2021 																				
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 
Agents 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 
Anupam Tiwari 	3 	25 	32 	11 	4 	6 	3 	2 	0:35:00 	44 	6 	0:02:19 	6:17:47 	0:26:14 	0:00:02 	1:37:53 	8:24:15 	P 	4.25 	4 
Jessica Chen 	8 	9 	12 	3 	0 	3 	4 			15 		0:02:35 	1:43:56 	0:02:01 	0:00:00 	0:07:02 	1:55:34 	P 	5 	1 
Marika Fujita 	11 	22 	38 	16 	5 	2 	4 		0:16:00 	45 	2 	0:01:07 	7:26:25 	0:44:58 	0:00:00 	0:31:07 	8:59:37 	P 	4.56 	25 
Dipanshu Sharma 	6 	38 	23 	8 	7 	11 	11 	1 	0:16:00 	42 	1 	0:41:41 	5:30:20 	0:58:41 	0:00:00 	1:32:25 	8:59:07 	P 	4.44 	9 
Grace Boussi 	25 	23 	36 	11 	3 	15 	1 	3 	1:07:00 	57 	1 	0:06:45 	5:48:58 	1:02:59 	0:00:00 	0:44:13 	8:49:55 	P 	4.5 	10 
Dheeraj Tripathi 	9 	17 	24 	7 	1 	14 	12 	1 	0:06:00 	40 	2 	0:09:12 	7:07:41 	0:42:43 	0:00:00 	0:53:41 	8:59:17 	P 	3.36 	11 
Ismael Zakaria 	24 	22 	23 	12 	7 	3 	7 	3 	1:06:00 	36 		0:12:06 	6:00:55 	0:15:23 	0:00:00 	1:17:46 	8:52:10 	P 	4.44 	9 
Rosette Modiri 	17 	22 	31 	7 	5 	7 	4 	2 	0:42:00 	45 		0:04:43 	6:12:10 	1:06:54 	0:03:07 	0:40:17 	8:49:11 	P 	4.88 	8 
Levente Szabo 	9 	27 	38 	9 	7 	9 	2 	3 	0:18:00 	57 	2 	0:29:35 	6:01:18 	0:54:17 	0:00:00 	1:08:34 	8:51:44 	P 	4.13 	15 
Sebastian Coldea 	9 	29 	38 	10 	9 	2 	0 			49 	4 	0:18:32 	6:54:22 	0:59:43 	0:00:48 	0:46:08 	8:59:33 	P 	4.38 	8 
Sebastian Dumitru Macriniuc 	6 	25 	18 	6 	2 	1 	1 			21 		0:01:07 	6:50:40 	1:39:43 	0:10:01 	0:18:13 	8:59:44 	P 	3.71 	14 
AJ Hurry 	5 	32 	57 	10 	4 	3 	0 			64 		0:15:18 	7:18:13 	0:45:11 	0:00:00 	0:47:17 	9:05:59 	P 	4 	6 
Bharat Bhushan 	16 	18 	38 	7 	1 	10 	2 			49 	2 	0:16:03 	7:06:56 	0:41:14 	0:00:00 	0:55:03 	8:59:16 	P 	4.43 	7 
Md Modassir Hassan 	13 	43 	16 	6 	4 	6 	0 		0:06:00 	26 	1 	0:38:23 	6:00:37 	1:01:32 	0:00:00 	1:21:15 	9:01:47 	P 	3.8 	5 
Pravesh Singh 	3 	32 	42 	22 	5 	10 	2 	3 	0:32:00 	60 	1 	0:25:49 	6:09:04 	0:45:47 	0:00:00 	1:39:47 	9:00:27 	P 	4.64 	14 

Regards, 
Pritish Nandi