Subject: CSAT Scores for August 2021
From: Abhishek Kumar <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, Levente Szabo <[email-masked]>, Marika Fujita <[email-masked]>, Md Modassir Hassan <[email-masked]>, Pravesh Singh <[email-masked]>, Rosette Modir
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 12 Aug 2021 04:25:23 -0700 (MST)

Hello Everyone, 
On some fronts we appear to have been receiving better feedbacks, comments and Ratings from Requestors. It is possible that we have been doing our part well. 
Some of the Requestor comments are pretty interesting. I have attached the file that has our ratings & comments on one sheet and our performance data from the surveys on the second. 

While we cannot afford to get carried away, we should not be discouraged by these figures either. Aiming for a better resolution rate, delivered fast, can ensure higher levels of Quality and an improved Customer Experience for EPOS Users. 

If you have any questions about the excel file or about these scores and ratings, I will be glad to answer. 

Thank You 

Abhishek