Subject: Re: Ticket Findings for 165310
From: Abhishek Kumar <[email-masked]>
To: Ismail Lsm <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 4 Aug 2021 07:33:47 -0700 (MST)

Hi Ismail, 
i noticed the absence/inadequacy of troubleshooting. 
While you had the requestor on call, you should have checked if the power supply to base was connected. 
The ticket was raised yesterday. We have discussed not waiting till the SLA breach deadline. 
We have discussed the importance of resolution too. 
Did you follow a user guide that mentions otherwise or that mentions "not to check for power "? 
Please see if there is something we can do about improving situations like these. With your experience, Knowledge and understanding of the products and the process, it should be easy for you. 

Thank You 
Abhishek 

From: "Ismail Lsm" <[email-masked]> 
To: "abhishek kumar" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, August 4, 2021 7:49:18 PM 
Subject: Re: Ticket Findings for 165310 

Hi 

Could you provide the reference from the user guide ? 

Regards 
Ismael Zakaria 

From: "Abhishek Kumar" <[email-masked]> 
To: "Ismail Lsm" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, August 4, 2021 6:38:27 PM 
Subject: Ticket Findings for 165310 

Hello Ismail 

This is regarding Ticket ID 165310. Please call the requestor back and check if the Power adaptor is connected to the base. 
Since the base was not connected to the power source, fast charging of the headset was disabled. 
Please call back the requestor and check with him. 
It's been a day now. We still have a fair chance of resolving this ticket today. 

Thank you 

Abhishek Kumar 
Consultant, QMC 
LiveSalesman