Subject: PC 8 USB, PC, No sound in left speaker
From: EPOS Global Support <[email-masked]>
Cc: Ismael Zakaria <[email-masked]>
Date: Tue, 22 Jun 2021 13:54:11 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (150765). Reply to this email to add a comment to the request.

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Daniele Castiglioni, Jun 22, 2021, 13:54 UTC (private)

**_NEXT ACTION_**

**What**: Customer shipped the faulty to BLR WH ( **DTDC ****Tracking Number - M04502307)**
**Who**: Jaydeep
**When**: 29/06/2021​

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Daniele Castiglioni, Jun 22, 2021, 13:53 UTC

Dear Jaydeep,

 Thank you for sending the defective headset.

After the defective product has been inspected, we will contact you regarding the next steps.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Jaydeep Joshi, Jun 21, 2021, 9:16 UTC

Dear EPOS Team /Daniele

The faulty Headphone piece has been  Couriered today to the address given below. (reference **150765- RIN0000368)**

**Address**

EPOS Audio India Pvt Ltd.
Site No 14 1st Main Road 2nd Block Goraguntepalya
Ext. PID No 11-29-14, Bangalore 560022

**Courier Details**

**Company Name - DTDC**

**Tracking Number - M04502307**

Kindly acknowledge the receipt of the same and process the replacement as soon as possible

Thanks & Regards

Jaydeep Joshi

+91- 9920620850

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Daniele Castiglioni, Jun 18, 2021, 8:54 UTC (private)

**_NEXT ACTION_**

**What**: Informing customer to ship the faulty
**Who**: Jaydeep
**When**: 25/06/2021​

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Daniele Castiglioni, Jun 18, 2021, 8:53 UTC

Dear Jaydeep,

Please let us know if you shipped the defective headset

Please note that the operations at our warehouse have started back.

You can now send the defective product to this address below and include your contact information and the fault description along with the reference **150765- RIN0000368** :

EPOS Audio India Pvt Ltd.
Site No 14 1st Main Road 2nd Block Goraguntepalya
Ext. PID No 11-29-14, Bangalore 560022

After the defective product has been inspected, we will contact you regarding the next steps.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Daniele Castiglioni, Jun 11, 2021, 10:18 UTC (private)

**_NEXT ACTION_**

**What**: Informing customer that he needs to bear the cost of shipping the faulty and EPOS will bear costs for replacement
**Who**: Jaydeep
**When**: 18/06/2021​

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Daniele Castiglioni, Jun 11, 2021, 10:17 UTC

Dear Jaydeep,

Please note that in accordance with the warranty terms the defective product needs to be returned and inspected first, before a replacement can be ordered.

According to warranty policy, customers need to bear shipping charges while sending their product to our respective service location for warranty claim purpose, and we will bear courier charges when sending your product back to you after testing/replacement.

Kindly refer to this page on our website to learn more about our warranty terms:
 https://eposaudio.zendesk.com/hc/en-us/articles/360034631813-India

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Jaydeep Joshi, Jun 10, 2021, 1:50 UTC

Dear Team

Thank you for your email.

The headphones are in warranty support hence please arrange for the pick up of faulty device and arrange for replacement asap.

Thank you

Regards

Jaydeep

On Wednesday, June 9, 2021, EPOS Global Support <[email-masked]> wrote:

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Daniele Castiglioni, Jun 9, 2021, 11:22 UTC (private)

**_NEXT ACTION_**

**What**: Informing customer to ship the faulty to BLR WH
**Who**:Jaydeep
**When**: 16/06/2021​

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Daniele Castiglioni, Jun 9, 2021, 11:21 UTC

Dear Jaydeep,

 Due to lockdown our warehouse in Bangalore is still temporary close. We will inform when the warehouse will open back according to the lockdown restrictions.

Please note that you need to send the defective product after lockdown, to this address below and include your contact information and the fault description along with the reference **150765- RIN0000368**:

EPOS Audio India Pvt Ltd.
Site No 14 1st Main Road 2nd Block Goraguntepalya
Ext. PID No 11-29-14, Bangalore 560022

After the defective product has been inspected, we will contact you regarding the next steps.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Ismael Zakaria, Jun 7, 2021, 14:22 UTC (private)

**_NEXT ACTION_**

**What**: Swap
**Who**: CS
**When**: 11/06/2021​

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Ismael Zakaria, Jun 7, 2021, 14:19 UTC

Dear Jaydeep,

Thank you for the information.

We are processing the request .
**1xPC 8 USB - 504197**

We wish you a nice day!

Best regards,
Ismael Zakaria
EPOS Global Support

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Pritish Nandi, Jun 7, 2021, 13:38 UTC (private)

RMA is Good to Go. When escalating to CS please write the issue in remarks for them to check.

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Ismael Zakaria, Jun 4, 2021, 9:21 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Jaydeep Joshi
**Email**: [email-masked]
**Product name**: PC 8 USB
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: No sound in left speaker
**Current status**:
Issue persists after KB T/S steps
Order from 03.12.2020. Invoice attached
Called customer to verify the issue
Issue is permanent and customer already tried on 4 computers
The drivers were correctly installed and all systems were windows
Issue is not coming from usb port or sound settings

Next : RMA request

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Ismael Zakaria, Jun 4, 2021, 9:11 UTC

Dear Jaydeep,

Thank you!

We will verify the warranty of your product and update you soon.

We wish you a nice day!

Best regards,
Ismael Zakaria
EPOS Global Support

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Jaydeep Joshi, Jun 3, 2021, 11:56 UTC

Hello Team,

Thank you for your kind support.

Here Attaching the details as  requested,

Company:**Sennheiser**
Name:  **Jyoti Prakash Joshi**
Phone: 9920620850
E-mail:[email-masked]
Address line 1:1-A, Maneesha, Plot No.3,
Address line 2: Patwardhan Colony, Govandi East
City:Mumbai

State/Province:Maharashtra

Zip Code:400088
Country:India

Product:Sennheiser PC 8 Over-Ear USB VOIP Headphone with Mic (Black)
Serial number: 0320019236
Article No.:504197
Quantity:1

Proof of Purchase: Please find attached copy of proof of purchase document .

Thanks in advance.

Regards,

Jaydeep Joshi.

Attachment(s):
Sennheiser_Invoice_Amazon.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/QR1SXwrAHFLW4Nb6EpUvMKhZM/?name=Sennheiser_Invoice_Amazon.pdfSennheiser_Warranty.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/AuHXBq5M9GeuXinj7CFkTaowq/?name=Sennheiser_Warranty.pdf

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Ismael Zakaria, Jun 3, 2021, 11:26 UTC (private)

**_NEXT ACTION_**

**What**: Gathering info for RMA
**Who**: Jaydeep
**When**: 08/06/2021

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Ismael Zakaria, Jun 3, 2021, 11:25 UTC

Dear Jaydeep,

We hope you are doing great.

Could you please provide us with the following information before we can proceed with the replacement process.

Company:
Name:
Phone:
E-mail:
Address line 1:
Address line 2:
City:
State/Province:
Zip Code:
Country:

Product:
Serial number: (Remove the ear pads to get the serial number of the headset)
Article No.:
Quantity:

Proof of Purchase: (Please attach a copy of your proof of purchase document in PDF format)

Please note that in accordance with the warranty terms the defective product needs to be returned and inspected first, before a replacement can be ordered. We will send you further instructions regarding the returning later.

We wish you a nice day!

Best regards,
Ismael Zakaria
EPOS Global Support

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Ismael Zakaria, Jun 3, 2021, 11:24 UTC (private)

Total Duration 72
Disposition : Successful Call
Description:    
URL:

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Jaydeep Joshi, Jun 3, 2021, 6:03 UTC

Hello Team ,
Thanks for the updates and want to clarify regarding  name on invoice . I am communicating on behalf of my mother.

You can contact me anytime in morning till 11 am IST .

Thanks in advance.

Jaydeep  Joshi.

+919920620850

-------- Original message --------

From: EPOS Global Support <[email-masked]>

Date: 01/06/2021 5:38 pm (GMT+05:30)

To: Jaydeep Joshi <[email-masked]>

Subject: [EPOS] Re: PC 8 USB, PC, No sound in left speaker

 ![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

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Ismael Zakaria, Jun 1, 2021, 12:09 UTC (private)

**_NEXT ACTION_**

**What**: Called for verification but no answer
**Who**: Jaydeep
**When**: 04/06/2021

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Ismael Zakaria, Jun 1, 2021, 12:08 UTC

Dear Jaydeep,

We hope you are doing great.

We have tried to call you.

Could you give us your availability and also tell us why the name on the invoice is different from your name ?

Thank you for confirm that. We are reviewing your warranty, and will get back to you shortly. Please expect a follow up from us soon.

Best regards,
Ismael Zakaria
EPOS Global Support

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Ismael Zakaria, Jun 1, 2021, 12:05 UTC (private)

Total Duration 0
Disposition : Attempting Contact
Description:    
URL:

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Pritish Nandi, May 28, 2021, 8:13 UTC (private)

**Ismael Zakaria**​ - Please call this customer and confirm the contest. Ask why the name is different in the Invoice. if All okay please follow RMA India process.

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Pritish Nandi, May 28, 2021, 8:11 UTC (private)

Did they test with a different PC?

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AJ Hurry, May 27, 2021, 20:20 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Jaydeep Joshi
**Email**: [email-masked]
**Product name**: PC 8 USB
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: No sound in left speaker
**Current status**:
- Issue persists after KB T/S steps
- Order from 03.12.2020. Invoice attached

**Next**:
L2 to review

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AJ Hurry, May 27, 2021, 20:18 UTC

Dear Jaydeep,

Thank you for confirm that. We are reviewing your warranty, and will get back to you shortly. Please expect a follow up from us soon.

Best regards,
AJ Hurry
EPOS Global Support

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Jaydeep Joshi, May 27, 2021, 17:13 UTC

Hello team,
I have already tried the same but i didn't hear any sound from left side.

Please update and try to resolve my issue ASAP.

Thanks .

Jaydeep Joshi

-------- Original message --------

From: EPOS Global Support <[email-masked]>

Date: 27/05/2021 9:24 pm (GMT+05:30)

To: Jaydeep Joshi <[email-masked]>

Subject: [EPOS] Re: PC 8 USB, PC, No sound in left speaker

 ![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

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AJ Hurry, May 27, 2021, 15:54 UTC (private)

**_NEXT ACTION_**

**What**: Customer to try KB T/S steps. Order from December 3, 2020.
**Who**: Jaydeep Joshi
**When**: 01/06/21

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AJ Hurry, May 27, 2021, 15:54 UTC

Dear Jaydeep,

Thank you for your email. Are you able to try the following, please?

1. Make sure you have selected this device as default recording device under sound settings.

3. Do you have any other audio software installed? If so, please uninstall as these might interfere with sound.

4.  Check the Windows sound settings:
Check if the headset's microphone is selected as default Microphone (attached screenshot.
Check if the headset microphone registering any sound levels (screenshot attached)
Check if the headset is not been muted by opening the sound settings in windows (screenshot attached)
 ![](https://eposaudio.zendesk.com/attachments/token/LvdZlwTHyLbcYetCFmtO86oyv/?name=inline533877937.png)​ ![](https://eposaudio.zendesk.com/attachments/token/wuFYvbOPFSDcwVjQpa1tgprym/?name=inline335842254.png)​

5. Also, the new Windows 10 update which has been released in connection to the new GDPR disables the mic on some applications. You would need to enable the microphone by:
Going to Settings
In the Search Box type “Microphone Privacy Settings”
"Let Apps use your microphone” - Enable this

Please let us know how it goes. We look forward to hearing from you.

Best regards,
AJ Hurry
EPOS Global Support

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Jaydeep Joshi, May 27, 2021, 14:30 UTC

Hello Team,
Thanks for the reply .

I have an issue with left headphone piece. It suddenly stoped working and i am not able to hear from left headphone side .Request you to kindly update on it ASAP.

Thanks in advance.

Regards ,

Jaydeep Joshi.

-------- Original message --------

From: EPOS Global Support <[email-masked]>

Date: 26/05/2021 2:32 pm (GMT+05:30)

To: Jaydeep Joshi <[email-masked]>

Subject: Re: PC 8 USB, PC, No sound in left speaker

 ![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

----------------------------------------------

AJ Hurry, May 24, 2021, 16:30 UTC (private)

**_NEXT ACTION_**

**What**: Customer to try KB T/S steps. Order from December 3, 2020.
**Who**: Jaydeep Joshi
**When**: 27/05/21

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AJ Hurry, May 24, 2021, 16:30 UTC

Dear Jaydeep,

Thank you for contacting EPOS Global Support. Please accept our sincere apologies for the delay in getting back to you. For your convenience we have created a **support ticket number 150765** for your inquiry.

We're very sorry to hear about the issues you've been experiencing with your PC 8 USB. Unfortunately, we do not operate repair centers at this time. That said, in order to troubleshoot the issue, could you try the following, please?

1. Make sure you have selected this device as default recording device under sound settings.

3. Do you have any other audio software installed? If so, please uninstall as these might interfere with sound.

4.  Check the Windows sound settings:
Check if the headset's microphone is selected as default Microphone (attached screenshot.
Check if the headset microphone registering any sound levels (screenshot attached)
Check if the headset is not been muted by opening the sound settings in windows (screenshot attached)
 ![](https://eposaudio.zendesk.com/attachments/token/LvdZlwTHyLbcYetCFmtO86oyv/?name=inline533877937.png)​ ![](https://eposaudio.zendesk.com/attachments/token/wuFYvbOPFSDcwVjQpa1tgprym/?name=inline335842254.png)​

5. Also, the new Windows 10 update which has been released in connection to the new GDPR disables the mic on some applications. You would need to enable the microphone by:
Going to Settings
In the Search Box type “Microphone Privacy Settings”
"Let Apps use your microphone” - Enable this

Please let us know how it goes. We look forward to hearing from you.

Best regards,
AJ Hurry
EPOS Global Support

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Jaydeep Joshi, May 23, 2021, 7:53 UTC

Dear **Sennheiser Service Centre Team**

With Reference to Subject _- "__[C210519-0201] Your request with the Sennheiser_ Contact Center" from below mail I am being redirected to you - [email-masked]

I had purchased - **Sennheiser PC 8 Over-Ear USB VOIP Headphone with Mic (Black) ** on December 4th 2020 from **Amazon**, - Order# 403-1872666-1921145

sold by - Sold by: Appario Retail Private Ltd

However I am not able to hear anything from the left headphone piece of the same.

Kindly request you to arrange for the replacement as this is in Warranty. Attached is the Warranty Card for your reference and also attaching Invoice details.

Please do the needful asap.

Address - 1-A, Maneesha, Plot No.3, Patwardhan Colony, Govandi, Mumbai -400088

State - Maharashtra, Country - India

Thank you

Regards

Jaydeep Joshi

+91-9920620850

On Wed, May 19, 2021 at 8:44 PM Sennheiser <[email-masked]> wrote:

> Dear Jaydeep Joshi,
>
> Thank you for writing to us.
>
> Unfortunately we are not able to answer your query directly. The gaming and VoIP products lines have been transferred from Sennheiser India to EPOS audio. Due to this change the sales/ after sales supports will be taken care by Epos.
>
> Please find below the contact details of Epos audio. Request you to contact them directly for further information on Gaming and VoIP products/after sale support.
>
> Phone: 0120-4184843
> Mail: [email-masked]
> Chat in English: https://eposaudio.zendesk.com/hc/en-us/articles/360034631813-India
> www.eposaudio.com
>
> ** **
>
> Thanks & Regards,
>
> Sennheiser Service Team
> Neetika Singh
>
> Sennheiser Electronics India Pvt. Ltd.
> A-104 (A,B,C), First Floor. Time Tower
> Sec - 28, M.G. Road
> Gurgaon - 122002,
> Haryana, India.
>
> Your original correspondence:
>
> Hi
> I had a issue with left side of headphone not working.
>
> ---------------------------------
> 2021-05-19 13:03:01 - [email-masked] wrote:
> Hi I had a issue with left side of headphone not working.

Attachment(s):
Sennheiser_Invoice_Amazon.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/sKA6WLOUUWtSTShzP7fmLXbOu/?name=Sennheiser_Invoice_Amazon.pdfSennheiser_Warranty.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/VDk0ePcZ85hyB7o0q8bwK9JQw/?name=Sennheiser_Warranty.pdf

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