Subject: RE: WWD DAMAGED ITEM: 8121823083
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Tejinder Singh <[email-masked]>, Md Ansari1 <[email-masked]>, Murugapandian Mani <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 20 Jun 2022 05:07:51 +0000

Looping in @Md Ansari1<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]> Please have a look into this.

@Apoorv Joshi<mailto:[email-masked]> Please follow the update escalation matrix, which already shared.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, June 19, 2022 2:26 PM
To: Tejinder Singh <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: WWD DAMAGED ITEM: 8121823083

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Hi Tejinder,

Please assist with the below query. Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 June, 2022 15:29:34
Subject: WWD DAMAGED ITEM: 8121823083

Hi Team,

Problem Statement:  WWD DAMAGED ITEM

Order Date :  Jan 2, 2022
Order ID:  8121823083
Tracking ID: 18164508121823083
Item ID: 163421520 - - Anri King Bed - 180x200 cm

Assistance Required: Damaged Item Received
Issue Description: Customer emailed us informing that he/she received the item on 1/24/22 1:46 PM but the item which they received is damaged, customer also provided us the picture of damaged item.
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Samer

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