Subject: Re: WWD DAMAGED ITEM: 8121823083
From: Apoorv Joshi <[email-masked]>
To: tejinder singh <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 19 Jun 2022 03:26:06 -0700 (MST)

Hi Tejinder, 

Please assist with the below query. Thank you for your help. 

Regards, 
Apoorv. 

From: "Samer Salmeh" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, 19 June, 2022 15:29:34 
Subject: WWD DAMAGED ITEM: 8121823083 

Hi Team, 

Problem Statement: WWD DAMAGED ITEM 

Order Date : Jan 2, 2022 
Order ID: 8121823083 
Tracking ID: 18164508121823083 
Item ID: 163421520 - - Anri King Bed - 180x200 cm 

Assistance Required: Damaged Item Received 
Issue Description: Customer emailed us informing that he/she received the item on 1/24/22 1:46 PM but the item which they received is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Samer