Subject: Note Added - [#4444847] I had purchased a pair of slippers=0ABut the salesman there gave me wrong size =0AI wanted 41 size=0AHe ga...
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jun 2022 20:58:03 +0000

Hi ,    Shibli Usmani added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4444847    Subject:  I had purchased a pair of slippers
But the salesman there gave me wrong size 
I wanted 41 size
He ga...   Requester: Shazeena Siddiqui    Note Content:   <div dir="ltr">
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<div dir="ltr">Hi Nasreen </div>
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<br>
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<div dir="ltr">Spoke to customer and apologised for whatever happened we invited her to store will personally meet her and will do the needful</div>
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<br>
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<div dir="ltr">Thanks</div>
<div dir="ltr">Shibli </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Sridhar Gatta &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 15, 2022 9:21 PM<br>
<b>To:</b> Nesreen Saeed &lt;[email-masked]&gt;; Shibli Usmani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Mohamed Sabri &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; PrayashPradan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4444847] - I had purchased a pair of slippers=0ABut the salesman there gave me wrong size =0AI wanted 41 size=0AHe ga...
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Dear Nasreen</div>
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Thank you and I am copying Mr Shibli, RCBH – Dammam, who will look into this. </div>
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Regards </div>
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<b>From:</b> Nesreen Saeed &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 14, 2022 2:14 PM<br>
<b>To:</b> Sridhar Gatta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Mohamed Sabri &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; PrayashPradan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4444847] - I had purchased a pair of slippers=0ABut the salesman there gave me wrong size =0AI wanted 41 size=0AHe ga...</div>
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Dear <a id="OWAAM954DD8A6F7A5492E8743D73471A6F455" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Sridhar Gatta</span></a>
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I called the customer as per her staff behavior, attitude was not good with customer. She said that staff screamed on her and through the items on floor and ask her to pick this item from floor.</div>
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Store : Centrepoint Dammam Corniche</div>
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Staff Name : Saleem</div>
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<b>Regards</b>
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<b><span style="font-size:12.0pt">Nasreen Saeed</span></b>
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<span style="color:black">Centrepoint - KSA</span>
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<b>Mobile</b>: +966 548779000</div>
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<b>Ext</b>: 3169<br>
<b>Email </b>: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<a href="http://www.http/landmarkgroup.com/" rel="noreferrer"><span style="color:windowtext; text-decoration:none"><img width="192" height="44" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MDU4ODAwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XIxKfWKnXcMFHJN_hAJWNi41h2WZPRi3tKXG2iGNRVM" data-id="2043350588005" alt="signature_1916162509" style="width:2.0in; height:.4583in"></span></a>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> 13 June, 2022 11:04 AM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Sabri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sridhar Gatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4444847] - I had purchased a pair of slippers=0ABut the salesman there gave me wrong size =0AI wanted 41 size=0AHe ga...</div>
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Hi <a id="OWAAMA012AB5857F44F719F727DD1AD615A3B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nesreen Saeed</span></a>
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Can you connect the customer and get store details. </div>
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<span style="background:yellow">Social media Issue,</span>
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Customer complaining that She had purchased a pair of slippers but the salesman there gave him the wrong size, she wanted 41 sizes. He gave her 37 and the other 38 both right feet When she went back to return it. The salesperson (Salim ) threw the shoe on the
 floor and said she must have picked it.</div>
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Customer contact number: 0556189991</div>
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Thanks,</div>
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Qazi Mohammed.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, June 13, 2022 7:30 AM<br>
<b>To:</b> Mohamed Sabri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4444847] - I had purchased a pair of slippers=0ABut the salesman there gave me wrong size =0AI wanted 41 size=0AHe ga...</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Any update</span>
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Store name: Dammam Al shatea branch<br>
Name of the employee—Salim —under show mart<br>
Customer email ID: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Customer contact number: 0556189991<br>
<br>
As per Customer: She had purchased a pair of slippers But the salesman there gave him the wrong size, she wanted 41 sizes. He gave her 37 and the other 38 both right feet When she went back to return it. The salesman Salim threw the shoe on the floor and said
 she must have picked it.<br>
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The customer is complaining regarding this issue on social media, so kindly check the issue and do the needful<br>
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Regards,</span>
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<span style="font-size:10.5pt; font-family:-apple-system">On Fri, 3 Jun at 7:20 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span>
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<span style="font-size:10.5pt; font-family:-apple-system"> </span>
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<span style="font-size:10.5pt; font-family:-apple-system">Store name: Dammam Al shatea branch</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Name of the employee—Salim —under show mart</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Customer email ID: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> </span>
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<span style="font-size:10.5pt; font-family:-apple-system">Customer contact number: 0556189991</span>
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<span style="font-size:10.5pt; font-family:-apple-system">As per Customer: She had purchased a pair of slippers But the salesman there gave him the wrong size, she wanted 41 sizes. He gave her 37 and the other 38 both right feet When she went back to return
 it. The salesman Salim threw the shoe on the floor and said she must have picked it.</span>
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<span style="font-size:10.5pt; font-family:-apple-system">The customer is complaining regarding this issue on social media, so kindly check the issue and do the needful</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Regards,</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Samer</span>
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<span style="font-size:10.5pt; font-family:-apple-system">On Fri, 3 Jun at 7:13 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt; font-family:-apple-system">Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any updates we will get back to you. Please allow us some time to work and get this
 issue fixed for you. We would really appreciate your patience and understanding here.
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">4444847:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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