Subject: Ticket Assigned - RE: We have received your response for KW Customer E-Com Complaint Form (8170700180)
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jun 2022 12:42:22 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: We have received your response for KW Customer E-Com Complaint Form (8170700180) Dear @Mohamed Shabaz Khan<mailto:[email-masked]>

Please find the below highlighted invoice where partial item retrieved from customer house and made RDO for same as per @Murugapandian Mani<mailto:[email-masked]> approval. Attached for your better knows. Please check and do the refund process from your end.

Best Regards & Thanks,
MD ALAMGIR ANSARI

From: Murugapandian Mani <[email-masked]>
Sent: Wednesday, June 15, 2022 7:10 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Mohamed Kassem <[email-masked]>; Mahck Alrai <[email-masked]>; Hckdelivery Dept <[email-masked]>; Md Ansari1 <[email-masked]>
Cc: Hckmgr Alrai <[email-masked]>; Hck Alrai <[email-masked]>; Reddy Prasad <[email-masked]>; Nouf Alhazzaa <[email-masked]>; Wasim Qureshi <[email-masked]>
Subject: RE: We have received your response for KW Customer E-Com Complaint Form (8170700180)

Hi Ali

Pls proceed on priority.

Regards/Mani

From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 14, 2022 5:58 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; Mahck Alrai <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Cc: Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Hck Alrai <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Nouf Alhazzaa <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: We have received your response for KW Customer E-Com Complaint Form (8170700180)

Dear Mani

Please note that we will  arrange today below take back mattress from customer house . Please approve to proceed creating RDO for the same .
Customer required Mattress size 180*190 Cm

@Md Ansari1<mailto:[email-masked]> After Mr Mani approval & Wh Team confirmation  Kindly create RDO

Regards
Ahmed Ali

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 14, 2022 3:36 PM
To: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; Mahck Alrai <[email-masked]<mailto:[email-masked]>>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Hck Alrai <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Nouf Alhazzaa <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: We have received your response for KW Customer E-Com Complaint Form (8170700180)

Dear Ali

Pls get the concern approval to take back the item from the customer place, since its already open.

Regards/Mani

From: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 14, 2022 3:33 PM
To: Mahck Alrai <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Hck Alrai <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Nouf Alhazzaa <[email-masked]<mailto:[email-masked]>>
Subject: RE: We have received your response for KW Customer E-Com Complaint Form (8170700180)
Importance: High

Hi Mani ,

Kindly find the below customer complain, please considering in high priority, need to be done by maximum tomorrow ,
The complain about the mattress size which is not matching with bed ,

  *   Please coordinate with the customer today for the same to understand our follow up ,
Kindly do the needful ,

Best Regards,
Mohamed Kassem
Senior Store Manager \ Al Rai - Kuwait

M +965 98001748
E [email-masked]<mailto:[email-masked]>
homecentre.com<http://www.homecentre.com/>

[logo]<../../../Local/Microsoft/Windows/INetCache/Content.Outlook/UW3RPMYE/madhu.docx>
FOLLOW US ON
<http://www.facebook.com/Homecentrestores><http://www.twitter.com/askhomecentre><https://www.youtube.com/user/Homecentrestore><https://instagram.com/homecentrestores>

From: Mahck Alrai <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 14, 2022 3:07 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; Hck Alrai <[email-masked]<mailto:[email-masked]>>
Subject: We have received your response for KW Customer E-Com Complaint Form (8170700180)

Dear Mr. Mani,

As per the customer, the mattress which she have ordered from online the size is not fitting in bed.

Best regards,
Dhinesh Duraisekar
DTL
Home Centre Al Rai
+965 67045653
Landmark Central Market Co WLL, Kuwait

[logo]

From: Jotform [mailto:[email-masked]]
Sent: Tuesday, June 14, 2022 2:49 PM
To: Mahck Alrai <[email-masked]<mailto:[email-masked]>>
Subject: We have received your response for KW Customer E-Com Complaint Form

CAUTION: External email sender. Use care when clicking on links or opening attachments!

[https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]
KW Customer E-Com Complaint Form

Name
amal alisa
Phone Number
+96599663009
Order ID
8170700180
Customer Email
[email-masked]<mailto:[email-masked]>
Store Code
21122
Store Manager Mobile Number’
(00965) 98001748
Store Email
[email-masked]<mailto:[email-masked]>
customer complaining
Wrong product delivered
complaint summary
Dear Team,

The mattress customer received size is not fitting.kindly contact the customer
take photo for wrong item/s
[https://www.jotform.com/uploads/lsmindia/203061479813455/5310165381816455777/5310165381816455777_base64_54.png]<https://www.jotform.com/uploads/lsmindia/203061479813455/5310165381816455777/5310165381816455777_base64_54.png>
priority
3
Callback Required?
Yes

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