Subject: Ticket Assigned - Need Escalation UPDATE STATUS
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 09:42:06 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need Escalation UPDATE STATUS sohail javed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sohail javed Bot:  Hi Sohail Javed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565932646            01:40 AM, 13th Jun                   Sohaib                   Hi Sohail , Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:40 AM, 13th Jun                     sohail javed                    Hi Sohaib           01:41 AM, 13th Jun                     sohail javed                    Good Morning           01:41 AM, 13th Jun                     sohail javed                    iwant to know one thing           01:41 AM, 13th Jun                     sohail javed                    i purchased one shorts online but size is bigger i wang to change the size how can i do it ??           01:42 AM, 13th Jun                     sohail javed                    my order no. was 9573820083 i took yesterday late night my order           01:43 AM, 13th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:44 AM, 13th Jun                     sohail javed                    size for shorts           01:44 AM, 13th Jun                   Sohaib                   Could you please confirm that have you collect your order from the store           01:45 AM, 13th Jun                     sohail javed                    yes yesterday night i took           01:46 AM, 13th Jun                   Sohaib                   We can see your order status has not been updated yet hence you won't be able to return your item           01:47 AM, 13th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:48 AM, 13th Jun                     sohail javed                    so what shall i do know ??           01:49 AM, 13th Jun                     sohail javed                    shall tou to get respond or what           01:49 AM, 13th Jun                   Sohaib                   In the meantime, an exchange is not available at www.splashfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, and we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splashfashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splashfashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:49 AM, 13th Jun                   Sohaib                   We are going to escalate this to our team to update the status to be able to return your item via any form the above method           01:50 AM, 13th Jun                     sohail javed                    i dont want to teturn i just need a small size           01:51 AM, 13th Jun                   Sohaib                   We would request you to allow us some time to fix that for you as well           01:51 AM, 13th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, In the meantime, an exchange is not available at www.splashfashion.com.           01:51 AM, 13th Jun                     sohail javed                    ok then i will wait and please put my no in the comoalin to get notify from your side           01:52 AM, 13th Jun                   Sohaib                   We will get back to you via mail: [email-masked]  Very soon           01:54 AM, 13th Jun                   Sohaib                   Is there anything else I can help you with?           01:55 AM, 13th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:57 AM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4489328