Subject: Ticket Assigned - late C&C
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 09:42:05 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late C&C evangeline                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  evangeline Bot:  Hi Evangeline ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9571967893 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566480351            09:05 PM, 12th Jun                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           09:06 PM, 12th Jun                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           09:06 PM, 12th Jun                     evangeline                    Hi mazen           09:06 PM, 12th Jun                     evangeline                    Order no 9571967893           09:06 PM, 12th Jun                     evangeline                    Still not received from may28. Talked to customer service already she said will received but still not           09:06 PM, 12th Jun                   Mazen                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           09:07 PM, 12th Jun                   Mazen                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           09:07 PM, 12th Jun                     evangeline                    Go to your shop the guy there called you and promised again to send to me still. Not received           09:07 PM, 12th Jun                   Mazen                   We Know it has been so long           09:07 PM, 12th Jun                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:07 PM, 12th Jun                     evangeline                    It's been 15days           09:07 PM, 12th Jun                   Mazen                   We will follow up with store and ask them about the order           09:08 PM, 12th Jun                   Mazen                   Please consider this as a rare instance we are working on that such thing will never happen again in the future           09:08 PM, 12th Jun                     evangeline                    They said they did not received it that's why they called you to follow up because it's an order from may 28           09:08 PM, 12th Jun                   Mazen                   we will be on touch with you and contact you on your email           09:09 PM, 12th Jun                   Mazen                   [email-masked]           09:09 PM, 12th Jun                   Mazen                   We will again send reminder to store and ask for the order           09:10 PM, 12th Jun                   Mazen                   Do you have any other inquiries that we can help with?           09:12 PM, 12th Jun                   Mazen                   Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day!           09:15 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4488499