Subject: Ticket Assigned - Received Damaged Item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 10:36:55 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Received Damaged Item Hi,

I have Received an order of 5 drawer chest from Babyshop online order. I received it on 27th November… it was an early order for our future upcoming child. They delivered our drawer chest and we put this item to room locked and nobody has used it until today. Now we opened the room and wanted to prepare it , and noticed a horrible painted damaged situation from the right side of the drawer. Disappointment. We did not check feom start because it was looking so good from the front so didnt think we would receive a damaged item from Babyshop. 

It is like it was damaged in your place and somebody from your staff has painted with white paint and has send it to us thinking we wont notice it, and we did not on time unfortunately. It is painted so badly and the paint is still coming off when you try to touch it (Sticky)… spots everywhere from side. Your experts can come and see that nothing is done from us, since it was new locked in room! 

Kindly , we require a manager to contact us to solve this issue. We love this drawer chest,  but it is horrible. Unacceptable to send such a item for families by fooling us. So bad. 

Attaching the pictures
Order number: #9515861250
Contact: 971524295008
Thanks

Dora

Sent from my iPhone
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4426616