Subject: New Reply Received - Re: Your refund is on its way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 10:45:56 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>I haven't received it yet.</div>
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<div>On Mon, 13 Jun 2022 at 11:44 AM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Batool,<br><br>Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>We have been confirmed by the relevant team that the refund has been processed from our end. The refund was processed under the Retrieval Reference Number  (RRN) 211650025803.<br><br>We would request you to please share the same with the bank and they will be able to trace the payment with the same.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (date), so we won't be able to initiate a return request here. <br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4357924