Subject: New Reply Received - RE: [EXTERNAL] Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 08:53:38 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  RE: [EXTERNAL] Your products are on the way  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:black">What if I need a smaller size of the same.
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Gadugi",sans-serif;color:#002060'>Best Regards .</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Gadugi",sans-serif;color:#002060'>Benjamin Koshy (Ben)</span></b><span style='font-size:9.0pt;font-family:"Gadugi",sans-serif;color:#002060'> | Operations Supervisor  | FedEx Express Asia Pacific,
 Middle East and Africa | office 971.4.602.6380 | Near DXB International Airport Terminal 2, Dubai, UAE | fedex.com</span><span lang="EN-IN" style='font-size:9.0pt;font-family:"Gadugi",sans-serif;color:#002060'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Splash &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, June 13, 2022 12:36 PM<br>
<b>To:</b> Benjamin Koshy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4462994] - RE: [EXTERNAL] Your products are on the way</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Benjamin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for shopping with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return
 online purchases through the below three channels:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can contact our customer support team on  800-775274  to make a return and to be notified of the refund amount based on our return policy.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item.
 Just click on the box and follow the instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can now drop off your return to any (SPLASH) store across the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Here’s what you need to do.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit
 account for online purchases. If you’ve paid by card, you can receive a refund to your card.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4462994:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4462994