Subject: New Reply Received - RE: [EXTERNAL] Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 06:36:13 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  RE: [EXTERNAL] Your products are on the way  Ticket comment <div class="WordSection1">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">Hi All- I need replace one T-shirt because the size is too big how would I do that.
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Gadugi",sans-serif;color:#002060'>Best Regards .</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Gadugi",sans-serif;color:#002060'>Benjamin Koshy (Ben)</span></b><span style='font-size:9.0pt;font-family:"Gadugi",sans-serif;color:#002060'> | Operations Supervisor  | FedEx Express Asia Pacific,
 Middle East and Africa | office 971.4.602.6380 | Near DXB International Airport Terminal 2, Dubai, UAE | fedex.com</span><span lang="EN-IN" style='font-size:9.0pt;font-family:"Gadugi",sans-serif;color:#002060'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Splash &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, June 9, 2022 9:20 PM<br>
<b>To:</b> Benjamin Koshy &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [EXTERNAL] Your products are on the way</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 4462994</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Samer Salmeh :
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Benjamin,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+971504533649). <br>
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We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.<br>
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We are looking forward to hearing from you soon. Thank you for your help!<br>
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Your Friends,<br>
The Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4462994:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4462994