Subject: New Reply Received - Pay with Shukrans' option is not available while checkout on my account system online
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 04:54:01 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Pay with Shukrans' option is not available while checkout on my account system online  Ticket comment <div class="ydpa60da984yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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        <div dir="ltr" style="font-size: 13px">Hi </div>
<div dir="ltr" style="font-size: 13px">See email from Max.</div>
<div dir="ltr">Again I have received notice that my problem with<font> Pay with Shukrans' option is not available while checkout on my account system online with Shukran team .</font>
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<div dir="ltr" style="font-size: 13px"><span><span style="font-size: 17px"><br></span></span></div>
<div dir="ltr"><font>Max again advised to contact you.</font></div>
<div dir="ltr"><font>Hope your team will solve my problem ASAP.</font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font>Looking forward to your reply.</font></div>
<div dir="ltr"><font><br></font></div>
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<div dir="ltr" style="margin: 0px 0px 15px; font-size: 16px; color: rgb(103, 106, 108); line-height: 22px; font-family: Sans Helvetica, Arial, sans-serif"><span style="color: rgb(61, 70, 77); font-family: ProximaNova, Helvetica, Arial, sans-serif; font-size: 19px; letter-spacing: 6.5px; text-align: center">I am Ms Aida Adilova and my Shukran card #1600 0003 0231 0018.</span></div>
<div dir="ltr" style="margin: 0px 0px 15px; font-size: 16px; color: rgb(103, 106, 108); line-height: 22px; font-family: Sans Helvetica, Arial, sans-serif">My mobile :50173737</div>
<div dir="ltr" style="margin: 0px 0px 15px; font-size: 16px; color: rgb(103, 106, 108); line-height: 22px; font-family: Sans Helvetica, Arial, sans-serif"><br></div>
<div dir="ltr" style="margin: 0px 0px 15px; font-size: 16px; color: rgb(103, 106, 108); line-height: 22px; font-family: Sans Helvetica, Arial, sans-serif">When I sigh in to MaxFashion.com -My account section Shukran is linked and showing the Shukran points.<br>
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<div dir="ltr" style="margin: 0px 0px 15px; font-size: 16px; color: rgb(103, 106, 108); line-height: 22px; font-family: Sans Helvetica, Arial, sans-serif">I faced with problem with redeeming Shukran Points on online purchase: </div>
<div dir="ltr" style="margin: 0px 0px 15px; font-size: 16px; color: rgb(103, 106, 108); line-height: 22px; font-family: Sans Helvetica, Arial, sans-serif"> <b>'Pay with Shukrans'</b> option <b>is not available</b> while checkout on my account system online.</div>
<div dir="ltr" style="margin: 0px 0px 15px; font-size: 16px; color: rgb(103, 106, 108); line-height: 22px; font-family: Sans Helvetica, Arial, sans-serif">See below screenshot:</div>
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<div class="ydp42dae0f2yiv0163512571ydpf76b41f5img-preview-wrapper">
<img title="Встроенное изображение" alt="Встроенное изображение" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NjkwMzA3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yD02UR3S6K0AT31vWm-BMFEEkTtjFvu8EUGrmp93RKE" data-id="2043346903073" class="ydp42dae0f2yiv0163512571ydpf76b41f5yiv1778349308yahoo-inline-image ydp42dae0f2yiv0163512571ydpf76b41f5preview" style="max-width: 800px" data-id="1654663971588"><span class="ydp42dae0f2yiv0163512571ydpf76b41f5img-dl-btn" style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; border: 1px solid rgb(130, 140, 147); border-radius: 2px"><span class="ydp42dae0f2yiv0163512571ydpf76b41f5D_F ydp42dae0f2yiv0163512571ydpf76b41f5ab_C ydp42dae0f2yiv0163512571ydpf76b41f5gl_C ydp42dae0f2yiv0163512571ydpf76b41f5W_6D6F" style="width: 20px"></span></span>
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<img title="Встроенное изображение" alt="Встроенное изображение" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NjkwMzA3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.x8jWXO1De5flhpKa-4nMR9QCp4L9t_9yx4Rk8fyPLM0" data-id="2043346903071" class="ydp42dae0f2yiv0163512571ydpf76b41f5yiv1778349308yahoo-inline-image ydp42dae0f2yiv0163512571ydpf76b41f5preview" style="max-width: 535px; width: 535px" data-id="&lt;[email-masked]&gt;"><span class="ydp42dae0f2yiv0163512571ydpf76b41f5img-dl-btn" style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; border: 1px solid rgb(130, 140, 147); border-radius: 2px"><span class="ydp42dae0f2yiv0163512571ydpf76b41f5D_F ydp42dae0f2yiv0163512571ydpf76b41f5ab_C ydp42dae0f2yiv0163512571ydpf76b41f5gl_C ydp42dae0f2yiv0163512571ydpf76b41f5W_6D6F" style="width: 20px"></span></span>
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<br>Not  option there 'Pay with Shukrans'.</div>
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<div class="ydp42dae0f2yiv0163512571ydpf76b41f5img-preview-wrapper">
<img title="Встроенное изображение" alt="Встроенное изображение" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NjkwMzA3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._sMmTa4J9HpIymenMBpQqY2uhKjm9xKKon7W_axcdf4" data-id="2043346903072" class="ydp42dae0f2yiv0163512571ydpf76b41f5yiv1778349308yahoo-inline-image ydp42dae0f2yiv0163512571ydpf76b41f5preview" style="max-width: 531px; width: 531px" data-id="&lt;[email-masked]&gt;"><span class="ydp42dae0f2yiv0163512571ydpf76b41f5img-dl-btn" style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; border: 1px solid rgb(130, 140, 147); border-radius: 2px"><span class="ydp42dae0f2yiv0163512571ydpf76b41f5D_F ydp42dae0f2yiv0163512571ydpf76b41f5ab_C ydp42dae0f2yiv0163512571ydpf76b41f5gl_C ydp42dae0f2yiv0163512571ydpf76b41f5W_6D6F" style="width: 20px"></span></span>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; margin: 0px 0px 15px; line-height: 22px">
<font color="#676a6c"><span style="font-size: 16px"><b>I contacted to MAX 8000629 (2 times) and to Shukran 44024000 regarding my problem</b>. But unfortunately no-one helped me, just forwarded to each other when I contacted them.</span></font><br>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; margin: 0px 0px 15px; line-height: 22px"><font color="#676a6c"><span style="font-size: 16px">That's way I decided to contact you by email and attach the evidences screenshots .</span></font></div>
<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; margin: 0px 0px 15px; line-height: 22px"><font color="#676a6c"><span style="font-size: 16px">I hope you will solve this problem and i can purchase online with option Pay with Shukran.</span></font></div>
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                    вторник, 7 июня 2022 г., 20:46:59 GMT+3, Max &lt;[email-masked]&gt; написал(-а):
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Aida,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologise for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please contact the Shukran support team on +974 4 402 4000., or email at ​[email-masked], so our team will assist you to resolve this issue ASAP.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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