Subject: Re: Refund Complaint: 9564053386
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Samer Salmeh <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 6 Jun 2022 22:26:10 -0700 (MST)

Hi Team, 

Kindly assist us to get an update. Thank you for your help! 

Regards, 
Apoorv. 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Saturday, 4 June, 2022 18:25:15 
Subject: Re: Refund Complaint: 9564053386 

Hi Team, 

Please advise on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, June 4, 2022 6:23:34 PM 
Subject: Re: Refund Complaint: 9564053386 

Hi Akshay, 

Please assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Monday, May 30, 2022 8:27:57 AM 
Subject: Re: Refund Complaint: 9564053386 

Hi Team, 

Please assist us here as we have already shared the RRN number to the cx however he is still coming back again and again. 

As per the customer, the refund processed to another account (NOT SAME PAYMENT METHOD), and the bank confirmed that there is no transaction done from our side. 

Order ID: 9564053386 
REFUND_FOLLOW_ON: AED65.85, 29/04/2022 
RRN: 209308907153 

Thank you for your help. 

Regards, 
Manish 

From: "Samer Salmeh" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, May 23, 2022 9:23:37 AM 
Subject: Refund Complaint: 9564053386 

Hi Team, 

Order ID: 9564053386 
REFUND_FOLLOW_ON: AED65.85, 29/04/2022 
RRN: 209308907153 

As per the customer, the refund processed to another account (NOT SAME PAYMENT METHOD), and the bank confirmed that there is no transaction done from our side. 

Kindly find the attached regarding the issue. 

Kindly check and do the needful. 

Regards, 
Samer