Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 15:41:56 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div>Hello team, </div>
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<div id="yMail_cursorElementTracker_1654529947167">I don't want to return the product, just need to exchange the belt, what is the procedure?</div>
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<div id="yMail_cursorElementTracker_1654530093796">Thanks</div>
<div id="yMail_cursorElementTracker_1654530096311">Beula Berlin<br id="yMail_cursorElementTracker_1654529939516"><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Mon, Jun 6, 2022 at 5:24 PM, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2285323306"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi  Beula,</div>
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<br>We apologise for the inconvenience caused.</div>
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<div dir="ltr">Thank you for shopping with us.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. We will accept a return of your item. ​</div>
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<div dir="ltr">We have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br><br>We are looking forward to hearing from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team<br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4447977