Subject: New Reply Received - Re: Regarding damaged product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 08:19:20 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Regarding damaged product   Ticket comment <div>Oh ok
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<div>Can I please have the product taken back and get a refund ??</div>
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<div>I shall go to the store someday  and buy it maybe when time permits </div>
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<div>Thanks <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 01-Jun-2022, at 6:50 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Monika​,</div>
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<div dir="ltr">Thank you for shopping with us.</div>
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We apologise for the inconvenience caused.<br>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.</div>
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<div dir="ltr">Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.<br>
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Wrong products delivered cannot be exchanged, however, a return and refund can be done.<br>
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You can return online purchases through the below three channels:<br>
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You can contact our customer support team on (18-00-871 ) to book a return and to be notified of the refund amount based on our return policy.<br>
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You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence
 of an invoice.<br>
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You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4430909