Subject: Note Added - [#4356569] هام ارجو الرد بشأن الطلب رقم 6453699937
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 06:19:38 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4356569    Subject:  هام ارجو الرد بشأن الطلب رقم 6453699937   Requester: Norah T Sh    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMB5EC35792AE2406F820EBDA1A9FF044C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harun</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This looks to be assembly issue. No need to replace instead let’s send our team to refix the crib.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 1 June 2022 10:07 AM<br>
<b>To:</b> Harun Rashid &lt;[email-masked]&gt;; Bsj Nf &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]; Shambhu Paswan &lt;[email-masked]&gt;; BS Cod Jeddah &lt;[email-masked]&gt;; [email-masked]; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4356569] - هام ارجو الرد بشأن الطلب رقم 6453699937</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer is asking to send our team to fix the item and he follows up regarding this issue,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and advise&gt;</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Samer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 23 May at 11:54 AM
<span class="separator">, Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM1FFEB846F82C4C3E975FDCED463ADC9B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>-Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check the below order status already delivered on 26<sup>th</sup>-Sep-21 @8 month before but now customer complained Damaged Item Received. Kindly advise.
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="1129" height="46" style="width:11.7583in;height:.4833in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTI3NjY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.28Wk9h-81oQz_G3XwexlXNHgzQJ5xG4qmeyp5BLPwp0"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Harun</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 23, 2022 4:42 AM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4356569] - هام ارجو الرد بشأن الطلب رقم 6453699937</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly update us on above issue.<br>
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Best Regards,<br>
A.Alqumea</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Fri, 20 May at 12:44 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">ANY UPDATE
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date : 22/09/2021<br>
Order ID: 6353699937<br>
Tracking ID: 17441326353699937<br>
Item ID: 155992139<br>
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Assistance Required: Damaged Item Received<br>
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Issue Description: Customer emailed us informing that he/she received the item on 12/10/21 but the item which they received is damaged, customer also provided us the picture of damaged item as per the attached. <br>
As per the customer, the issue is related to assembly of the product as the base is not stable and falls off and needs maintenance.<br>
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Kindly, look into the matter and do the needful. <br>
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Regards,<br>
The Support Team </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date : 22/09/2021<br>
Order ID: 6353699937<br>
Tracking ID: 17441326353699937<br>
Item ID: 155992139<br>
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Assistance Required: Damaged Item Recieved<br>
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Issue Description: Customer emailed us informing that he/she received the item on 12/10/21 but the item which they recieved is damaged, customer also provided us the picture of damaged item as per the attached. <br>
As per the customer, the issue is related to assembly of the product as the base is not stable and falls off and needs maintenance.<br>
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Kindly, look into the matter and do the needful. <br>
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Regards,<br>
The Support Team </span>
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