Subject: New Reply Received - Refund
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 11:22:05 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Refund  Ticket comment <div>
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<div dir="ltr">Hello,</div>
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<div dir="ltr">If that was the policy then you shouldn’t have informed me that you will refund the amount in Cash. Why did you asked for my bank details then if you are not going to do it? </div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 31, 2022 2:12:47 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4327595] - Refund
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<div dir="ltr">Hi Mcflores,</div>
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<div>Thank you for contacting us.</div>
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<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next
 time.</div>
<div>We are really sorry if it took longer than usual to get back to you.</div>
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<div dir="ltr">We have verified and would like to inform you that the value of the products that have been returned from the orders that have been paid for through the “Cash on Delivery” option will be refunded to "my credit" on the application according to
 our return policy, but if you wish to get the refund value of the products in cash in your future orders, please return the products to the store and request their value in cash, and the necessary assistance will be provided by our team at the store.<br>
For more information on returns, please visit the link below:<br>
<a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#" rel="noreferrer">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a>
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<div>We reiterate our apologies and share your understanding and patience.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4327595