Subject: Note Added - [#4179094] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 07:57:14 +0000

Hi ,    Geetanjali Gadpelly added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4179094    Subject:  Returns   Requester: Mohamad kassab    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">As per below screen shot, Customer is provided with credit note with expiry date, which needs to be utilized by customer.</div>
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<div class="MsoNormal"><img width="302" height="450" style="width:3.1458in;height:4.6875in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMzkzMDU4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nm3yf5Vgdkvp9k9PRJW4qrh5MgQ-gUpIyJ3EiWa_6Qc"></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">GeetanjalI G</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, May 31, 2022 10:01 AM<br>
<b>To:</b> Reddy Prasad &lt;[email-masked]&gt;; Sujith Shetty &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Azmathulla Khan Abdul Razack &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Geetanjali Gadpelly &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4179094] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM2C85C700A14F43AFAE61BBA5FD98D4F5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Azmathulla Khan    Abdul Razack</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<b>From:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 24, 2022 3:20 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sujith Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Azmathulla Khan Abdul Razack &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4179094] - Returns</div>
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<div class="MsoNormal">Dear <a id="OWAAM25396187BFD846999ECDB4F391883A2D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Azmathulla Khan    Abdul Razack</span></a>
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<div class="MsoNormal">Please check and revert back ASAP </div>
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<div class="MsoNormal">Faraz : Please inform Agents to follow the escalation matrix
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 24, 2022 1:26 PM<br>
<b>To:</b> Sujith Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4179094] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM5C38195218A84EAEA0F69D7E8ED86832" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a>,</div>
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<div class="MsoNormal">Please investigate the matter here for the refund for the store purchase. As
<a id="OWAAMF0171061B8C54B189187C04DEA62ED27" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sujith Shetty</span></a> don’t have the access for the refund.
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<div class="MsoNormal">Kindly advise who to escalate and resolve ASAP.</div>
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<b>From:</b> Sujith Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, May 4, 2022 9:31 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4179094] - Returns</div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">HI</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">I don't have access to check about refund.</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Regards</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Sujith</span></div>
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<div class="MsoNormal">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<b><span style="color:black">From:</span></b><span style="color:black"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, May 4, 2022 7:04:31 PM<br>
<b>To:</b> Sujith Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4179094] - Returns</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Sujith,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Any Update?<br>
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The store code is MAX60194, kidly do the needful<br>
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Problem Statement: Refund issue.<br>
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Issue Description: The customer reported that he return an item but the refund is not reflected in his account, kindly check the attached invoice.<br>
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Customer details : <br>
Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Contact No : 96952279<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Ahmad</span></div>
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<span style="font-size:10.5pt">On Sun, 1 May at 1:14 PM <span class="xseparator">
, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Sujith,</span></div>
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<span style="font-size:10.5pt">The store code is MAX60194, kidly do the needful<br>
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</span><span style="font-size:10.5pt"><img width="302" height="450" style="width:3.1458in;height:4.6875in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMzkzMDU4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nm3yf5Vgdkvp9k9PRJW4qrh5MgQ-gUpIyJ3EiWa_6Qc"></span><span style="font-size:10.5pt"><br>
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Problem Statement: Refund issue.<br>
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Issue Description: The customer reported that he return an item but the refund is not reflected in his account, kindly check the attached invoice.<br>
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Customer details : <br>
Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Contact No : 96952279<br>
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Regards,</span>
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<span style="font-size:10.5pt">On Tue, 19 Apr at 10:50 PM <span class="xseparator">
, Sujith.shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;color:#212121">Store code please</span><span style="color:#212121"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#212121">Regards</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#212121">Sujith</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.5pt">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">
Outlook for Android</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, April 19, 2022 11:12:24 AM<br>
<b>To:</b> Sujith Shetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4179094] - Returns </span></div>
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<b><i><span style="font-size:10.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Problem Statement: Refund issue.<br>
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Issue Description: The customer reported that he return an item and he been promised that the refund will be to his account within 15 days, while the refund we as credit note kindly check the attached.<br>
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Customer details : <br>
Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Contact No : 96952279</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Please loop into the concerned team.<br>
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Regards,<br>
Bahashwan.</span></div>
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<span style="font-size:10.5pt">On Sat, 16 Apr at 9:38 AM <span class="xxseparator">
, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Problem Statement: Refund issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Issue Description: The customer reported that he return an item but the refund is not reflected in his account, kindly check the attached invoice.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Customer details : </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Contact No : 96952279<span class="xxfr-marker">​​</span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Bahashwan</span></div>
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