Subject: Note Added - [#4239968] Voucher code
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 07:08:14 +0000

Hi ,    Raveen Sethupathy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4239968    Subject:  Voucher code   Requester: Mohamed.mahmoud89    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Faraz,</div>
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<div class="MsoNormal">The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.</div>
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<div class="MsoNormal">Code: 002-84YN-1SH2-4F21-3B</div>
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<div class="MsoNormal">Start Date: 31.05.2022 00:00:00</div>
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<div class="MsoNormal">End Date: 30.06.2022 23:59:59</div>
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<div class="MsoNormal">Type: Serial Voucher</div>
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<div class="MsoNormal">Concept: MAX</div>
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<div class="MsoNormal">Territory: EGY</div>
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<div class="MsoNormal">Checkout Site: N/A</div>
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<div class="MsoNormal">Value: 150 EGP</div>
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<div class="MsoNormal">Minimum Threshold Value: 160 EGP</div>
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<div class="MsoNormal">Maximum Discount:  N/A</div>
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<div class="MsoNormal">Combinable with other vouchers: TRUE</div>
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<div class="MsoNormal">Total quantity of redeemable vouchers: 1</div>
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<div class="MsoNormal">Total quantity of redemptions per customer: 1</div>
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<div class="MsoNormal">Categories included/excluded: N/A</div>
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<div class="MsoNormal">Brands included: N/A</div>
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<div class="MsoNormal">Device Restriction: N/A</div>
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<div class="MsoNormal">First Time User Restriction: N/A</div>
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<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 30 May 2022 at 6:24 PM<br>
<b>To: </b>Prakash Iyangar &lt;[email-masked]&gt;, Max &lt;[email-masked]&gt;, Namrita Kanjani &lt;[email-masked]&gt;, Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#4239968] - Voucher code</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM343D2EB0776B454BA6CF15F0D7D65AD2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Namrita Kanjani</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please issue a voucher as per the details below :</span></div>
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<div class="MsoNormal"><span lang="EN-US">Amount : 150 EGP</span></div>
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<div class="MsoNormal"><span lang="EN-US">TH: 160 EGP</span></div>
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<div class="MsoNormal"><span lang="EN-US">Validity : 1 month</span></div>
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<div class="MsoNormal"><span lang="EN-US">Concept : MAX</span></div>
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<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM164F5D726BAB436F9AE35EA000460CC0" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Prakash Iyangar &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, May 30, 2022 6:16 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4239968] - Voucher code</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Team</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please issue a 150 EGP voucher to the customer as a goodwill gesture to close this issue</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks</span></div>
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<div class="MsoNormal"><span lang="EN-US">Prakash </span></div>
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<div class="MsoNormal"><span lang="EN-US">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a></span></div>
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<b><span lang="EN-US" style="color:black">From:</span></b><span lang="EN-US" style="color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, May 30, 2022 6:13:47 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4239968] - Voucher code</span><span lang="EN-US"> </span>
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<div class="xmsonormal"><span lang="EN-US">Hi <a id="OWAAM6313B1D044204B9D93D941FA70645848" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">This is still pending.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, May 25, 2022 2:30 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4239968] - Voucher code</span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Hi <a id="OWAAMFA870C8F858B4C6F86DBD71697D077DD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="xmsonormal"><span lang="EN-US">Reminder for the below. Please assist to get this closed ASAP.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 23, 2022 4:32 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4239968] - Voucher code</span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Hi <a id="OWAAME1B8EC942B324939A3E37A0C21D2B6B7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Can you please assist to get the below sorted as the customer is complaining not received the gift voucher as mentioned in the screenshots.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 30, 2022 12:36 PM<br>
<b>To:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4239968] - Voucher code</span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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With reference to order no : 2108442255<br>
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The customer informed us he did not receive the gift vouchers, kindly check and advise <br>
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Please look into this and do the needful.​</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
Regards,<br>
Abdallah,</span><span lang="EN-US"></span>
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</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4239968:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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