Subject: Ticket Assigned - Re: (Case ID : 107974) RE: transaction ID is 209308907153.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 02:00:49 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: (Case ID : 107974) RE: transaction ID is 209308907153. Dear ADCB:
Kindly find attached the details of transaction ID is 209308907153.As per max(copied in the email) the refund processed to the original payment method, but the card details and bank account mentioned in the attached files are not belongs to me I neither have this card or bank account in Mashreq bank.
Max asked to raise objection with you and I am sending this bank accordingly.
Regards 

Sent from Yahoo Mail for iPhone

On Wednesday, May 18, 2022, 9:48 PM, Contactus <[email-masked]> wrote:

Dear Mr. Gaballah,

Thank you for writing to us.

We would like to inform thata as per our records, we are unable to locate the below referred trasnaction being levied in your account on 29-Apr-2022.

We would also like to inform you that as per the procedure upon using a debit card, transaction amount gets on hold for 10 days if incase the transaction amount is not claimed by the merchant it gets released into the account.

The above said transaction would appear as 'Authorization request' without the merchant name.

Should you require any further clarifications, you may contact us on 600502030 or on +971 2 6210090 from outside UAE.

Assuring you of our best services always,

Kind Regards,

Rosario Soledad M. Ison

Associate – Customer Contact Services

Contact Centre

Telephone: 00 971 2 4171616

Abu Dhabi Commercial Bank

From:Mohamed Gaballah[[email-masked]];
Sent:05/18/2022 12:39:50 pm
To:[email-masked];
Subject:Re: (Case ID : 107974) RE: transaction ID is 209308907153.

Hi Kindly find below the requested information
Last 4 digits of card number 2947
Merchant name       Max       Amount    65.8554                         Original Transaction date   4/29/22           Refund date      4/29/22                Refund amount   65.8554               the transaction ID is 209308907153

On Tuesday, 17 May 2022, 09:41:41 GMT+4, Contactus wrote:

Dear Mr. Gaballah,

We requet you to provide the complete information as requested in our email dated 05/17/2022. 

Last 4 digits of card number

Merchant name              

Amount                             

Original Transaction date              

Refund date                      

Refund amount                 

ARN          

Should you require any further clarifications, you may contact us on 600502030 or on +971 2 6210090 from outside UAE.
Assuring you of our best services always,
Kind Regards,
Christo Louis Associate – Customer Contact Services

Contact CentreTelephone: 00 971 2 4171616Abu Dhabi Commercial Bank

From:Mohamed Gaballah[[email-masked]];
Sent:05/16/2022 09:14:28 pm
To:[email-masked];
Subject:Re: (Case ID : 107974) RE: transaction ID is 209308907153.

I would like to inform you that they processed the refund of amount (AED 65.8554) on (4/29/22).
Regards 

Sent from Yahoo Mail for iPhone

On Monday, May 16, 2022, 5:02 PM, [email-masked] wrote:

The refund was on 29/4/2022 amount about 65- 70 dirham

Sent from Yahoo Mail on Android

On Mon, 16 May 2022 at 11:42 am, Contactuswrote:
Dear Mr. Gaballah,

Thank you for writing to us.

We request you to provide us the date and amount of the referred funds transfer for further assistance.

 

Should you require any further clarifications, you may contact us on 600502030 or on +971 2 6210090 from outside UAE.

Assuring you of our best services always,

Kind regards,

Clarissa Balatbat

Associate – customer contact services

Contact Centre

Telephone: 00 971 2 4171616

Abu Dhabi Commercial Bank

 

From:Mohamed Gaballah[[email-masked]];
Sent:05/15/2022 01:52:03 pm
To:[email-masked];
Subject:(Case ID : 107974) RE: transaction ID is 209308907153.

Hi May you please check the following transactions, when it will be reflected in my account 
transaction ID is 209308907153.

Sent from Yahoo Mail for iPhone

Anything in this email which commits or purports to commit Abu Dhabi Commercial Bank PJSC and its subsidiaries, jointly referred as ADCB Group, to lend, to extend or renew credit facilities or other forms of financial facilities, to confirm credit terms, to waive or delay rights, to grant any consent, or to take or refrain from taking any other action in relation to lending, credit, or financial facilities, shall not be binding unless (a) such matter has been previously approved by the appropriate internal committee or individual holding approving authority in relation to such matter and (b) the email states that such approval has been granted. ADCB Group provides investment services governed by respective Terms and Conditions which are not binding unless agreed in writing. The information transmitted and available in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information/material. Any review, retransmission, dissemination or other unauthorized use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited and unlawful. If you have received this in error, please delete the message and/or material immediately and contact ADCB PJSC as below for appropriate action or liaise directly with relevant subsidiary. Abu-Dhabi Commercial Bank, P.O.Box, 2800 Abu Dhabi, email address: [email-masked] Tel: 600 50 2030 within the UAE: +971 26210090 from outside the UAE Fax:+971 26109700.

Anything in this email which commits or purports to commit Abu Dhabi Commercial Bank PJSC and its subsidiaries, jointly referred as ADCB Group, to lend, to extend or renew credit facilities or other forms of financial facilities, to confirm credit terms, to waive or delay rights, to grant any consent, or to take or refrain from taking any other action in relation to lending, credit, or financial facilities, shall not be binding unless (a) such matter has been previously approved by the appropriate internal committee or individual holding approving authority in relation to such matter and (b) the email states that such approval has been granted. ADCB Group provides investment services governed by respective Terms and Conditions which are not binding unless agreed in writing. The information transmitted and available in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information/material. Any review, retransmission, dissemination or other unauthorized use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited and unlawful. If you have received this in error, please delete the message and/or material immediately and contact ADCB PJSC as below for appropriate action or liaise directly with relevant subsidiary. Abu-Dhabi Commercial Bank, P.O.Box, 2800 Abu Dhabi, email address: [email-masked] Tel: 600 50 2030 within the UAE: +971 26210090 from outside the UAE Fax:+971 26109700.

Anything in this email which commits or purports to commit Abu Dhabi Commercial Bank PJSC and its subsidiaries, jointly referred as ADCB Group, to lend, to extend or renew credit facilities or other forms of financial facilities, to confirm credit terms, to waive or delay rights, to grant any consent, or to take or refrain from taking any other action in relation to lending, credit, or financial facilities, shall not be binding unless (a) such matter has been previously approved by the appropriate internal committee or individual holding approving authority in relation to such matter and (b) the email states that such approval has been granted. ADCB Group provides investment services governed by respective Terms and Conditions which are not binding unless agreed in writing.The information transmitted and available in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information/material. Any review, retransmission, dissemination or other unauthorized use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited and unlawful. If you have received this in error, please delete the message and/or material immediately and contact ADCB PJSC as below for appropriate action or liaise directly with relevant subsidiary. Abu-Dhabi Commercial Bank, P.O.Box, 2800 Abu Dhabi, email address: [email-masked] Tel: 600 50 2030 within the UAE: +971 26210090 from outside the UAE Fax: +971 26109700.

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4389680