Subject: New Reply Received - Shukran
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 06:31:33 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Shukran  Ticket comment <div>Hi i received a message like as my birthday gift sukran giving 500 sukran points on my 3rd purchase.i purchased products on 28th and i disnt get any bonus points .may i know why its so??<br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 30 May 2022, at 7:22 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4414718</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ancy,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused however, we request you to please elaborate on your concern so that we can assist you accordingly with this.</div>
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<div>We are looking forward to hearing from you soon. <span>Thank you for your help!</span>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4414718