Subject: Ticket Assigned - Received broken item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 02:10:28 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Received broken item Hi , thank you for clarifying the return process. I just want to re-confirm that the reason of return is receiving a broken item.
Wish the returning process was faster,
- Abeer

On 24 May 2022, at 6:40 PM, Centrepoint <[email-masked]> wrote:

Here’s what you need to do next.

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We’ve received your return request.

Hi Abeer Alami, thank you for getting in touch with us. Here’s how your return 1002643538 for order 9571291128 will work.
Our delivery partner will pick up your return in around 2-5 business days.

Order Details

Item

Description

Total Price

[https://8465b4e00e05cee610f5-f5c66c5180f499fc01326bb47a2a5ede.lmsin.net/164012737-164012737-LS18160222_01-150.jpg]
LIFESTYLE
Sicilian Lemon Textured Vase - 25x25x47 cms
Color: Yellow
Quantity: 1
AED 269.1

Total   AED 269.1
[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
1. Box up your return

Please include the invoice, price tags and any warranty information.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
2. Hand over your return

Our delivery partner will pick it up from your doorstep.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
3. Receive your refund

This will be issued after we receive your products in our warehouse and conduct a quality check.

Here's how your refund works:

  *   If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
  *   Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
  *   Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.

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