Subject: New Reply Received - Re: (Case ID : 107974) RE: transaction ID is 209308907153.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 11:43:16 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: (Case ID : 107974) RE: transaction ID is 209308907153.  Ticket comment <div>Dears</div>
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<div>This is the 4th time I am asking to send the below information it is mandatory to raise the objection letter:</div>
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<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; font-family: sans-serif"><br></span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; font-family: sans-serif">Last four digits of the card number: </span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; font-family: sans-serif">Original transaction date:</span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; font-family: sans-serif">Transaction amount:</span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; font-family: sans-serif">Merchant name: </span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; font-family: sans-serif">Expected refund amount:</span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; font-family: sans-serif">ARN/ Ref. No.:</span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; font-family: sans-serif">Proof if available as an attachment </span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; line-height: 14.133332252502441px; font-family: Arial, sans-serif">Email confirmation from the merchant mentioning the amount and date of the refund along with the details of the card where they credited the amount.</span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; line-height: 14.133332252502441px; font-family: Arial, sans-serif"><br></span></div>
<div class="yiv1176930583MsoNormal" style="-webkit-text-size-adjust: auto; margin: 2pt 0in; line-height: normal; word-wrap: break-word !important"><span style="word-wrap: break-word !important; font-size: 10pt; line-height: 14.133332252502441px; font-family: Arial, sans-serif">Regards </span></div>
<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, May 23, 2022, 7:48 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv8251054953"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mohammed,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any updates we will get back to you.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4389680