Subject: New Reply Received - Re: (Case ID : 107974) RE: transaction ID is 209308907153.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 03:42:18 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: (Case ID : 107974) RE: transaction ID is 209308907153.  Ticket comment <div>Dear Max team:</div>
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<div>I believe that you processed the refund but to another account (NOT SAME PAYMENT METHOD).</div>
<div>And the bank confirmed that there is no transaction done on this date</div>
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<div>I forwarded the case to the bank and you are copied in the email</div>
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<div>Regards </div>
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<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, May 23, 2022, 7:27 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv5661286364"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mohammed,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.<br> </div>
<div dir="ltr">We have been confirmed by the relevant team that the refund has been processed from our end. The refund was processed under the Retrieval Reference Number  (RRN) 209308907153.</div>
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<div>We would request you to please share the same with the bank and they will be able to trace the payment with the same.</div>
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<div>We thank you for your understanding and cooperation.<br> <br> Feel free to reach out to us if you need any further assistance.<br> <br> Your friends,<br> The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4389680