Subject: New Reply Received - Re: Having trouble logging into your account?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 May 2022 07:21:53 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Having trouble logging into your account?  Ticket comment <div><br></div>
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<div>On Fri, 20 May 2022 at 9:25 AM, Samhal Zaib &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MDY1MTkxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-7TEblSLpHo7QZLyK7PdzeauMqo56_f8O0jehPJfR5M" data-id="2043340651916" style="width:462px;max-width:100%"></div>Hi ,</div>
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<div dir="auto">With reference to below email I already email centrepoint and also visited mirdif outlet for complain but nothing happened.</div>
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<div dir="auto">Hello,</div>
<div dir="auto">I am waiting for the password reset link from past 5 days but got no email to reset , Moreover I received my order of Aed 275 today from which i want to return 2 items how can i proceed as i have no order detail or invoice?????</div>
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<div dir="auto">Really annoyed by this app service &#128533;</div>
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<div dir="ltr" class="gmail_attr">On Fri, 20 May 2022 at 7:18 AM, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4373967</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Samhal,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br style="box-sizing:border-box"><br style="box-sizing:border-box">1. Click on 'Forgot Password' Link on the login window.</div>
<div>2. Enter your registered email address (in small letters).</div>
<div>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.</div>
<div>4. Click on the password reset link and change your password.</div>
<div>5. You can login now with your new password</div>
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<div style="box-sizing:border-box">If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br style="box-sizing:border-box"><br style="box-sizing:border-box"><div>1. Screenshot Of The Issue(If Possible)</div>
<div>2. platform from which you tried to reset the password</div>
<div>3. Registered email address</div>
<div>4. Country of access</div>
<br style="box-sizing:border-box">Feel free to reach out to us for any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box"><div>We hope this helps and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4373967