Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 11:43:39 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div>Dear Valued Customer ,</div>
<div>Greetings ,</div>
<div>appreciate to check with customer and back to us <br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Esraa Walsh </span> <br> <br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 5/9/2022 4:44:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: RE: [#4164909] - [CaseReference:CAI/0522/2216]</span>
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<div>Dear Valued Customer ,</div>
<div>Greetings ,</div>
<div>kindly be noted that the customer canceled the request has he haven't any thing to send <br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Abdelrahman Mohamed </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 5/8/2022 4:17:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: RE: [#4164909] - [CaseReference:CAI/0522/2216]</span>
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<div>Dear Valued Customer ,</div>
<div>Greetings ,</div>
<div>kindly be noted that the customer requested to re-schedule the collection time to be tomorrow<br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Abdelrahman Mohamed </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 5/7/2022 12:05:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: RE: [#4164909] - [CaseReference:CAI/0522/2216]</span>
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<div>Dear valued customer </div>
<div>Greetings </div>
<div>order done under <strong><font color="#ff0000">E07FC65 </font></strong>         <br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Yasmine Hanafy </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 5/7/2022 11:26:00 AM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: RE: [#4164909] - [CaseReference:CAI/0522/2216]</span>
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<div>Dear valued customer </div>
<div>Greetings </div>
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<div>kindly noted will do the needful <br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Yasmine Hanafy </span> <br> <br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 5/6/2022 9:11:00 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: RE: [#4164909] - [CaseReference:CAI/0522/2216]</span>
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<br><font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
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The case reference assigned to your request is: CAI/0522/2216 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
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Working Days : SUN, MON, TUE, WED, THU  <br>
Working Hours : (9:00 AM â€“ 5:00 PM GMT +2)<br>

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<b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'> [email-masked] <br><b>Sent:</b> 5/6/2022 9:11:04 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]<br><b>Subject:</b> RE: RE: [#4164909] -</span>
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<div class="MsoNormal">Dears <a id="OWAAMA64944DF1835475BAEECD8963F13864D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family: "Calibri",sans-serif; text-decoration: none'>@Service Center - CAI E-commerce A</span></a>
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<div class="MsoNormal"><span style='color: black; font-family: "Trebuchet MS",sans-serif; font-size: 10pt'>Thanks and Regards,</span></div>
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</span><span style='font-family: "Arial",sans-serif; font-size: 10pt'><a href="mailto:[email-masked]" rel="noreferrer"><span style='color: rgb(5, 99, 193); font-family: "Trebuchet MS",sans-serif'>[email-masked]</span></a></span>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, May 6, 2022 6:50 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> Hadeer Ahmed &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#4164909] -</div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Kindly update...<br>
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Please be informed that we have recreated return request and requesting again to arrange the return collection on a high priority.<br>
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Problem Statement: Late Collection<br>
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Order Date : Apr 7, 2022<br>
Order ID: 2108342884<br>
Tracking ID: 47770878525<br>
Assistance Required: Need Urgent Collection<br>
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Mob: +201000903194<br>
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Issue Description: The return request was recreated on 13/4/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Bahashwan.</span></div>
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<span style="font-family: -apple-system; font-size: 10.5pt">تشغيل الجمعة, 29 أبريل في 1:43 م
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Please be informed that we have recreated return request and requesting again to arrange the return collection on a high priority.</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Issue Description: The return request was recreated on 13/4/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Regards,</span></div>
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<span style="font-family: -apple-system; font-size: 10.5pt">تشغيل الخميس, 21 أبريل في 3:34 م
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, April 21, 2022 1:16 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4164909] -</span></div>
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<span style="color: black; font-family: -apple-system; font-size: 10pt">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="font-family: -apple-system; font-size: 10.5pt"></span>
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AWB: 47382001096</span></div>
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The above shipment has not been collected from the customer yet. </span></div>
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