Subject: New Reply Received - Order No 9568157906
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 10:27:30 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Order No 9568157906  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Abadi",sans-serif'>Dear All,</span></div>
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<div class="MsoNormal"><span style='font-family:"Abadi",sans-serif'>Can someone in the Land Mark Group please help me to connect with the Service Quality and Customer service teams of centre point
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo3"><span style='font-size:10.5pt;font-family:"Abadi",sans-serif'>I ordered the items and it said delivery on 28<sup>th</sup> April
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo3"><span style='font-size:10.5pt;font-family:"Abadi",sans-serif'>On 28<sup>th</sup> - I get a call at 4.40 pm which I missed I retuned the call at 5.30 pm and I was being told it is too late now - you
 will get tomorrow morning which is 29<sup>th</sup> - As usual nothing came <div>
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo3"><span style='font-size:10.5pt;font-family:"Abadi",sans-serif'>Today morning I got a wassup before 8 am and than no calls / nothing. messaged them asking them to deliver to my residence in Tecom instead
 of my office address - Since thanks to Centre Point and your unprofessional  delivery company I did not get my package on 28<sup>th</sup> and 29<sup>th</sup> and now it is holidays - I get a response SORRY. Later I am being told you have to receive the package
 at the same place but it is not possible today and tomorrow is holiday , so after tomorrow.
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo3"><span style='font-size:10.5pt;font-family:"Abadi",sans-serif'>I get also message at 10.00 am on May 1<sup>st</sup> from centre point unable to deliver as not reachable - seriously ?
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo3"><span style='font-size:10.5pt;font-family:"Abadi",sans-serif'>I apply for refund and I am being told you will be assisted<div></div></span></li>
<li class="MsoListParagraph" style="mso-list:l0 level1 lfo3"><span style='font-size:10.5pt;font-family:"Abadi",sans-serif'>And  still get messages saying your order is out for delivery / unable to deliver  - like the one of yesterday , today attached - Nobody
 calls me or delivers <div></div></span></li>
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<div class="MsoNormal" style="line-height:115%"><b><span style="color:#009DBC">Najma Noronha</span></b></div>
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<div class="MsoNormal" style="line-height:115%"><span style="color:#009DBC">Assistant Manager – Procurement  &amp; Infrastructure</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style="color:#595959">W: 04 387 8095</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style="color:#595959">Level 6, Building Q, Meydan | PO Box 777, Dubai, UAE<b></b></span></div>
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<b><i><span style="color:#595959">An Emirates NBD Group Company</span></i></b><b><span style="color:#595959"></span></b>
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.بنك الإمارات دبي الوطني ش.م.ع. هو بنك مرخّص من قبل مصرف الإمارات العربية المتحدة المركزي DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee
 or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must
 delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates
 NBD PJSC, or any other related subsidiaries, entities or persons. <br>
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Emirates NBD Bank (P.J.S.C.) is licensed by the Central Bank of the UAE. <br>
.بنك الإمارات دبي الوطني ش.م.ع. هو بنك مرخّص من قبل مصرف الإمارات العربية المتحدة المركزي

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043336892375'>IMG_2475.PNG</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043336892376'>IMG_2480.PNG</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043336892377'>IMG_2481.PNG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4284061