Subject: New Reply Received - Website policy not correct. Return items.
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 07:18:54 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Website policy not correct. Return items.  Ticket comment <div dir="auto">Hi team,</div>
<div dir="auto"><br></div>
<div dir="auto">Can someone apply this return from below to the order. This item is already in the package which will be picked up today.</div>
<div dir="auto"><br></div>
<div dir="auto">Best wishes</div>
<div dir="auto">Doenia </div>
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<div dir="ltr" class="gmail_attr">Op ma 9 mei 2022 om 09:55 schreef Doenia Salik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
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<div dir="ltr">Hi team Splash,<div><br></div>
<div>Thank you for your help and understanding.</div>
<div>
<br>Can you please also return this item as mentioned in the other email. Because I received 2 different sizes when there was no size option on the website. So of course I only fit one size. The socks are not used and also not tried on. I just saw this by looking at size label (see attachment) <div><br></div>
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<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><font color="#ff0000">Also I would like to return 1 pair pack of socks. I got 2 different sizes from each pair pack. On the website it says free size (so 1 size see attachment: socks missing size on website). But I receive 2 different sizes and not the same so I cannot wear 1 (see attachment: 6292357369044) . </font></div>
<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><font color="#ff0000"><br></font></div>
<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><b><font color="#ff0000">6. socks product code:</font></b></div>
<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><font color="#ff0000">6292357369044</font></div>
<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><font><br></font></div>
<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><font>Thank you for your understanding.</font></div>
<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><font><br></font></div>
<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><font>Best wishes</font></div>
<div style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal;margin:0px"><font>Doenia </font></div>
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<div dir="ltr" class="gmail_attr">Op ma 9 mei 2022 om 07:06 schreef Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Doenia,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that have created a return request for the items and our courier team will get in touch with you to collect the items within 2-5 business days.</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Tea<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4330877