Subject: New Reply Received - Re: Order confirmed!
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 09 May 2022 19:55:22 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">
<div dir="auto">Ladies and gentlemen,</div>
<div dir="auto"><br></div>Back to problems again, I wonder when this is going to end, and it is becoming very frustrating!!<div dir="auto"><br></div>
<div dir="auto">The appointment to receive the product from my house was scheduled for yesterday afternoon but I called yesterday morning to your call center and requested postponing till today because I had a late work commitment and could not be available in my house at the scheduled delivery time. </div>
<div dir="auto"><br></div>
<div dir="auto">Nobody showed today, I called the delivery team but no response, then called the call center and received a very vague and unacceptable feedback that there is a note to the delivery team to receive the item from my house at the earliest.</div>
<div dir="auto"><br></div>
<div dir="auto">I don't understand this, why this did not happen today? and and how come your system fails to confirm dates? I need to return the product now and receive back my money ASAP, I don't have place for it in my house anymore because I already purchased another product from a different source, and in case you don't pick up your product tomorrow then unfortunately I will need to keep it at my door outside my house and will hold you responsible for any damage in the product. </div>
<div dir="auto"><br></div>
<div dir="auto">Please for once act promptly and close this case tomorrow, and I will make sure not to buy again from homecenter!</div>
<div dir="auto"><br></div>
<div dir="auto"> </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 8 May 2022, 09:58 Bassam z, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto"><div>Dear support team, <div dir="auto"><br></div>
<div dir="auto">I received a confirmation yesterday from your call center that the item will be returned and my money refunded. </div>
<div dir="auto"><br></div>
<div dir="auto">I am coordinating with your delivery team for the convenient time to pick up the item from my house, and my understanding from your call center is that the money refund will happen within 15 days from the date you receive the item back.</div>
<div dir="auto"><br></div>
<div dir="auto">Although my experience with homecenter was significantly below expectations unfortunately, but I thank you for concluding the matter. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
<br><br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, 6 May 2022, 11:43 Bassam z, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto"><div>I am still waiting for your confirmation on refunding my money. <br><br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, 2 May 2022, 16:06 Bassam z, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto"><div dir="ltr">
<div dir="ltr">Ladies and gentlemen, <div><br></div>
<div>After 23 days from the date of my request as per the email below, I still did not reach to a result in closing this issue despite my multiple follow-up calls and after speaking with different members of your team including Anas, Hanan, and today Mai.  </div>
<div><br></div>
<div>This is not acceptable, and does not reveal the level of client respect and responsiveness that I expect from dealing with you. There hasn't been enough attention or care in dealing with this case, and there has been consistent failure in delivering to promises that I received during these 23 days that somebody from your team will be calling me and never happened. </div>
<div dir="auto"><br></div>
<div dir="auto">I was informed today by Mai upon checking the internal communication on your system that product replacement has been approved. However, given my negative experience with you so far, I unfortunately don't trust the feedback received today. So I asked Mai to send me an email confirming that the product replacement was approved and confirming the delivery timeline. But as I expected, I did not receive any email - doesn't surprise me given my experience with you. </div>
<div dir="auto"><br></div>
<div dir="auto">So, I am sending this email to request returning the item and refunding the amount I paid ASAP so I buy the product from somewhere else, and with this I hope you become more responsive and pick up the product from my place ASAP as I don't want it anymore. </div>
<div dir="auto"><br></div>
<div dir="auto">I trust that you will at least be responsible to deal with a fault that you caused either in announcing wrong product specs on your website or in delivering the wrong product, and accordingly respond positively to my request of returning the product and refunding my money. </div>
<div dir="auto"><br></div>
<div dir="auto">Bassam</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Apr 13, 2022 at 9:30 PM Bassam z &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto"><div>Still waiting for your feedback !!<br><br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, 9 Apr 2022, 20:43 Bassam z, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">
<div dir="auto">Dear ladies and gentlemen,</div>
<div dir="auto"><br></div>
<div dir="auto">I received today the below order (number 8162876116), however the item is not the same as the one I ordered due to the following differences in the specifications that I was able to observe:</div>
<div dir="auto"><br></div>
<div dir="auto">1- there are no handles</div>
<div dir="auto">2- the mattress is not reversible</div>
<div dir="auto">3- thickness is not 27 cm but 25 cm</div>
<div dir="auto"><br></div>
<div dir="auto">Attached are the specifications that I ordered as per your website. </div>
<div dir="auto"><br></div>
<div dir="auto">Also attached 2 photoes of the item that I received today.</div>
<div>
<div dir="auto"><br></div>
<div dir="auto">I request please to provide me the item as per the specifications that I purchased, and looking forward to receive your feedback at the earliest.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
<div dir="auto">Bassam</div>
<div dir="auto"><br></div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, 27 Mar 2022, 08:38 Home Centre, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<u></u>

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										Your order number is 8162876116  									</td>
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														 Your order has been successfully placed.</div>
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														Hi Bassam Zahreddine, thanks for shopping with us.  <br>
														 For your reference, your order number is   8162876116																											</div>

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																								Order shipping to<br><b>Bassam Zahreddine</b><br>
																																							                                   	 	Aknan tower, 10th floor, apartment 104<br>
																								 															                                   	 															                                   	 																                                   	 	Salmiya block 3, street 6<br>
															                                   	 															                                   	 															                                   	 															                                     															                                     	Hawally
															                                     															                                     																								 															                                     																                                     		<br>
															                                     															                                     	Mobile: +965 50165616
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                                                                                                 								                                       								  								                                      								                                      																			                                     								  <h4 style="margin:0px;font-weight:normal;font-size:14px">Payment Method:</h4>
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									                                    		xxxx xxxx xxxx 9054 <br>
									                                    		Bassam zahreddine
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												 Order Details
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									          												            											            													    		09th April 2022 between 10:00 - 14:00 hours.
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																																				<a href="https://www.homecentre.com/kw/en/p/163666123?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_KW_en" rel="noreferrer" target="_blank">
																																																						<img alt="" src="https://75324b7afe1a238e9728-48cce035978395103897a6b442a94265.lmsin.net/163666123-163666123-HC22062021_01-150.jpg?v=1" width="100%" style="padding:20px 0px 0px;max-width:135px">
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															<td width="40%" style="padding:15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:rgb(61,70,72);font-size:14px;font-family:Helvetica,Arial,sans-serif">
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<tr>
																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  HOME CENTRE  </td>
																	</tr>
																	<tr>
																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  Tranquil Gel Visco Spring King Mattress - 180x200 cm  </td>
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																		<td style="color:rgb(61,70,72)" align="left">
																																				</td>
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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Color: White</td>
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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">

																		 																		        	      Size: 
																		        	     																		        	     King - 180x200 cm

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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">
																			 Quantity: 1
																		</td>
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</table>
															</td>
															<td width="30%" style="padding:20px 10px 0px 0px;color:rgb(61,70,72);font-weight:600" align="right">
															        						   									 KWD 195
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												<td align="center" style="padding:10px 0px 0px;border-top:1px solid rgb(238,238,238)"></td>
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													<table width="100%" border="0" cellspacing="0" cellpadding="0">
				  <tbody>
<tr>
				    <td width="45%" style="padding-right:20px">
				    
				    </td>
				    <td width="55%" align="right" style="line-height:20px;text-align:left">
				        <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left">
				          <tbody>
<tr>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)">
				            Subtotal:
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				            <strong> KWD 195</strong>
				            </td>
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				            <td colspan="2"></td>
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				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51);width:214px">
				            Savings:
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				            <strong>- KWD 130</strong>
				            </td>
				          </tr>
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				            <td colspan="2" style="border-bottom:1px solid rgb(204,204,204)"></td>
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				            <td colspan="2"></td>
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					      <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51);width:214px">
					      							      								      								      								      									      					Furniture &amp; Large Items Shipping:
					      					
					      									      								      								      								      						            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				             <strong>
					      							      						            	 				FREE
					      								      								      						             </strong>
				            </td> 
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								<td colspan="2" style="border-bottom:1px solid rgb(204,204,204)"></td>
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				            <td colspan="2"></td>
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				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:rgb(51,51,51)">
				            <strong>Total</strong>
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:rgb(51,51,51)" align="right">
				            <strong>KWD 195</strong>
				            </td>
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            <td align="center" width="100%" style="padding:10px 0px 0px;background:rgb(255,255,255)" bgcolor="ffffff">
                <div>
                    <table border="0" cellpadding="0" cellspacing="0" style="border-radius:4px;border:1px solid rgba(199,158,89,0.3);padding:42px 32px 32px;font-family:arial;font-weight:500;line-height:1.4;text-align:center;color:rgb(36,36,41);width:93%">
                        <tbody>
<tr>
                            <td style="text-align:center">
                                <div id="m_5629463845244741038m_-2370826718714005545m_-3743053159014555080m_-1531588127247559279m_-8466394552396009868gmail-m_-5382484758143220260m_3959408928739752819m_-3228345093606065085shukran">
                                    <img src="https://i1.lmsin.net/website_images/ae/shukran/shukran-name-logo-en-v2.jpg" alt="shukran" style="width:145px">
                                </div>
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <div style="font-size:20px;margin:8px 0px 14px">
                                Want to earn Shukran rewards?
                                </div>
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <div style="margin:0px 0px 14px;font-size:14px;line-height:1.8">
                                All you need to do is sign up for Shukran, our award-winning loyalty programme now. If you already have a Shukran account, simply link it to your shopping account to earn Shukrans. 
                                </div>
                            </td>
                        </tr>
                                                <tr>
                            <td style="border-radius:2px;border:1px solid rgba(199,158,89,0.3);padding:2px 0px 15px">
                                <img src="https://i1.lmsin.net/website_images/ae/icons/Shukran-Outline-Gold.svg" style="width:30px">
                                <span style="font-size:16px;color:rgb(109,116,124);padding-left:4px">
                                                                    Your order could earn you 195 Shukrans.
                                                                </span>
                            </td>
                        </tr>
                                                <tr>
                            <td style="padding:26px 0px 10px">
                                <a href="https://www.homecentre.com/kw/en/register?code=5H0WyM9yMvtib3hBmhYiAp9l49Yc0mEEUw0yaSYt1IGvOb9V%2Fo5qqNjenfqRNp5czeZNhet7Xk3SQmmsNIsZ5WAF0fbzrG4rqPTOL0bchIFjsCBChsqoRdWpTsGhCXxfcjX36woArJmGvgX5QDI%2FEQ%3D%3D" style="width:512px;height:44px;margin:14px 0px 0px;display:block;line-height:44px;border-radius:2px;background:rgb(199,158,89);color:rgb(255,255,255);text-decoration:none" rel="noreferrer" target="_blank">Become a Shukran Member</a>
                            </td>
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                    </tbody>
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                </div>
            </td>
        </tr>

				<tr>
            <td align="center" width="100%" style="padding:15px 0px 0px;background:rgb(255,255,255)" bgcolor="ffffff">
                <div>
                    <table border="0" cellpadding="0" cellspacing="0" style="width:93%">
                        <tbody>
<tr>
                            <td style="text-align:center">
                                <a href="https://www.homecentre.com/kw/en/c/giftcard?utm_source=hybris&amp;utm_medium=email_invoice&amp;utm_campaign=order_confirmation_KW_en" rel="noreferrer" target="_blank"> <img src="https://i1.lmsin.net//website_images/kw/giftcards/giftcard_promo_en.jpg" alt="shukran" style="width:100%"></a>
                            </td>
                        </tr>
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                            <td></td>
                        </tr>
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                </div>
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			<td align="center" width="100%" style="padding:10px 0px 20px;background:rgb(255,255,255);border-top:1px solid rgb(238,238,238)" bgcolor="ffffff">
				<div><table border="0" cellpadding="0" cellspacing="0" style="max-width:600px;width:100%;padding:10px 0px 0px;color:rgb(0,0,0)">
	<tbody>
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		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;color:rgb(36,36,40)"><span>Need help? Get in touch</span></td>
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		<td align="center">
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;height:95px;background-color:f9f9f9">
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										<a href="mailto:[email-masked]?Body=Contacted" style="border:0px;margin:0px;padding:0px;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt="mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width="38"></a>
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;height:95px;background-color:f9f9f9">
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										<a href="https://www.facebook.com/Homecentrestores" style="border:0px;margin:0px;padding:0px;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width="38"></a>
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
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</table>
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		<td align="center" width="100%">
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;height:95px;background-color:f9f9f9">
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										<a href="https://twitter.com/askhomecentre" style="border:0px;margin:0px;padding:0px;text-decoration:none" rel="noreferrer" target="_blank">
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">Reach out in 140 characters! We are <strong>@askhomecentre</strong>.</div>
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<strong>Call us on 18-00-871.</strong> <br>Saturday - Thursday, 9 AM - 10 PM.</div>
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			<td style="padding:5px 0px 0px;background:rgb(238,238,238)" align="center">
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						<td align="left"><span style="font-size:11px;color:rgb(132,132,131)">
								© 2022 Retail World Limited </span></td>
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							<a href="https://www.homecentre.com/kw/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_KW_en" style="text-decoration:none;color:rgb(132,132,131)" rel="noreferrer" target="_blank">Privacy Policy</a>  |
						    <a href="https://www.homecentre.com/kw/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_KW_en" style="text-decoration:none;color:rgb(132,132,131)" rel="noreferrer" target="_blank">Terms &amp; Conditions</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4304488