Subject: RE: Benefit Transfer: 7358702459
From: Mohammad Shababe Quamar <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Samer Salmeh <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 9 May 2022 07:08:58 +0000

++ @Akshay Berry<mailto:[email-masked]> Pls have a look into this.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Manish Kumar <[email-masked]>
Sent: Monday, May 9, 2022 6:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Bhisham Manwani, TCS <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Samer Salmeh <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Benefit Transfer: 7358702459

External email sender, please take precaution.
Hi Team,

Kindly check and assist us on the below request.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 8, 2022 3:40:05 PM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist to close the below.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 5, 2022 7:50:05 AM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us to getting this case closed as the issue is pending since last month.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 30 April, 2022 15:37:25
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us to getting this case closed as the issue is pending since last month.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 April, 2022 14:08:52
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us to getting this case closed as the customer has reported his issue for 1 month ago.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 1:15:37 PM
Subject: Re: Benefit Transfer: 7358702459

Hi Mohmed,

Kindly assist us here to getting the below case closed.

With reference to the order number: 7358702459

Ticket ID: 4015240

Jira: https://landmark.atlassian.net/browse/REL-153464

Jira team removed the balance for CST wallet.

Amount: 58 BHD.

Kindly escalate the issue to the finance team to process the refund to the CST account.

Thank you for your help!

Regards
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 14, 2022 10:34:17 AM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us to get an update on the below request in order to close the ticket.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 10 April, 2022 14:25:53
Subject: Re: Benefit Transfer: 7358702459

Hi Malik/Akshay,

Kindly assist us to get an update on the below request in order to close the ticket.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 6, 2022 10:33:17 AM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us on the below Benefit transfer request.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 April, 2022 13:40:55
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us on the below Benefit transfer request.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 March, 2022 15:59:07
Subject: Re: Benefit Transfer: 7358702459

+DXB team

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 30, 2022 3:57:19 PM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us on the below Benefit transfer request.

Thank you for your help.

Regards,
Manish
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 26, 2022 9:47:22 PM
Subject: Refund issue: 7358702459

Hi Team,

With reference to the order number: 7358702459

Ticket ID: 4015240

Jira: https://landmark.atlassian.net/browse/REL-153464

Jira team removed the balance for CST wallet.

Amount: 58 BHD.

Kindly escalate the issue to the finance team to process the refund to the CST account.

Thank you for your help!

Regards,
Samer

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