Subject: Ticket Assigned - Conversation with hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 05 May 2022 02:34:28 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9568662219 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:23 PM, 01st May                   Aya                   Hello Fazil, I am Aya, thank you for contacting us. how may I help you today.           06:23 PM, 01st May                     hi                    I’m very disappointed by the service first of all           06:24 PM, 01st May                     hi                    I have requested many times with customer service regarding my delivery           06:24 PM, 01st May                   Aya                   Please accept our full apology about the inconvenience we had caused to you.           06:24 PM, 01st May                     hi                    It’s totally in acceptable as I had spend many calls and nothing actioned           06:25 PM, 01st May                   Aya                   Could you please confirm your contact number 971544433918           06:25 PM, 01st May                     hi                    How ever can you provide the delivery guys number           06:26 PM, 01st May                     hi                    This is not many times I have updates           06:26 PM, 01st May                     hi                    Updated **           06:26 PM, 01st May                     hi                    Over the phone and chat           06:26 PM, 01st May                     hi                    It’s 0502786348           06:26 PM, 01st May                   Aya                   Please accept our full apology.           06:26 PM, 01st May                   Aya                   I will re escalate the issue right now           06:27 PM, 01st May                     hi                    It’s better you provide the delivery man contact           06:27 PM, 01st May                   Aya                   In order to be fully assisted.           06:27 PM, 01st May                     hi                    I will sorted out           06:27 PM, 01st May                     hi                    I don’t really think this going to happen           06:27 PM, 01st May                   Aya                   Please accept our full apology that we do not have any data about the courier's numbers           06:27 PM, 01st May                     hi                    Bcs I need the parcel by today or tomorrow max as I           06:27 PM, 01st May                     hi                    Travel like g           06:27 PM, 01st May                     hi                    Traveling           06:27 PM, 01st May                   Aya                   Make sure that we will do our best to deliver your order on priority.           06:27 PM, 01st May                   Aya                   Please accept our full apology for the delay           06:28 PM, 01st May                     hi                    Ok           06:28 PM, 01st May                   Aya                   We will do our best to deliver your order at the soonest and to be contacted on your correct contact number           06:28 PM, 01st May                   Aya                   Is there anything else may I assist you?           06:28 PM, 01st May                     hi                    Should I expect any call in a hour ?           06:28 PM, 01st May                   Aya                   Please allow us the time to do the needful.           06:29 PM, 01st May                   Aya                   Once again please accept our full apology           06:29 PM, 01st May                   Aya                   Is there anything else may I assist you?           06:29 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4301664